Scheduler – Outpatient Cardiology Position Available In Fayette, Georgia
Tallo's Job Summary: The Scheduler - Outpatient Cardiology position involves supporting patient access, greeting customers, answering telephone calls, scheduling appointments, and providing exceptional customer service. The role requires a high school diploma or GED, with at least one year of experience in customer service or a related field, preferably in healthcare. No specific licensure or certification is required. Experience with scheduling and physician practices, as well as familiarity with NextGen, is preferred.
Job Description
Description:
RESPONSIBLE FOR
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.
Qualifications:
MINIMUM EDUCATION REQUIRED
High school diploma or GED required.
MINIMUM EXPERIENCE REQUIRED
One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW
None.
ADDITIONAL QUALIFICATIONS
Telephone, scheduling and physician practice experience preferred. NextGen experience is desired.
