Business Finance and Operations Coordinator Position Available In Fulton, Georgia

BUSINESS FINANCE AND OPERATIONS COORDINATOR

Location:

Alpharetta, Georgia Type:

Contract
Job #81871 Our client is a worldwide telecommunications company that offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security, and control. We are looking for a Business Finance and Operations Coordinator to complete various transactions utilizing the client’s systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource.

Location:

Alpharetta, GA 30022 – HYBRID

Position:

Business Finance and Operations Coordinator

Pay:

$27.94/hr. on W2

Duration:

3 months or longer

HYBRID:

Minimum 8 business days to be worked office monthly.

Targeted Years of Experience:

3-5 years About the

Team:

The Business Finance Operations (BFO) team is a wireless finance operations group responsible for ensuring that business and government channel activities adhere to Verizon’s standards and guidelines. The team audits business channel activities and transactions, creates and maintains wireless customer profiles in ECPD, oversees promotional offers and discounts, applies and maintains wireless tax exemption status, and manages business channel OCCs. The BFO works closely with Verizon Business Group (VBG) operations teams and VBG customers.

Responsibilities:

Ability to support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates.
Complete various transactions utilizing the client’s systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource.
Ability to research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view.
Ability to navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO).
Ensure documents received when processing requests are compliant with BFO and VZW compliance requirements prior to completion.
Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution.
Ability to adapt to performance measurements for functions being handled in Business Finance Operations (BFO).
Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed.
Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions.
Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures.
Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions. Qualifications

Preferred:

Bachelor’s degree or Minimum 3 years of customer service experience required
Multiple systems knowledge (ECPD, ACSS, WFM)
Excellent analytical & problem-solving skills
Strong interpersonal skills
Excellent organizational and time management skills
Professional verbal and written communication skills
Strong commitment of Quality Assurance
Ability to handle multiple tasks
Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
Knowledge/Experience in a high volume, production environment
Excellent customer focus skills Ideally, you’ll also have: One or more years of Business to Business experience
Multiple systems knowledge (ECPD, ACSS, WFM)
Demonstrated flexibility to business changes that may impact your core responsibilities.
Proven ability to be well organized, detail-oriented and able to complete repetitive tasks accurately.
Demonstrated strong, independent decision-making skills based on documented guidelines and procedures
Demonstrated ability to read, comprehend and adapt to process and procedural changes with ease.
Proven ability to work independently in a fast-paced, rapidly changing environment, with limited oversight.
Demonstrated flexibility to business changes that may impact your core responsibilities.
Strong mathematical and statistical skills

PLEASE NOTE

1. Daily attendance for this assignment is required with exception of the client’s specified Holidays. If pre-planned vacation or PTO, please do not apply.
2. Training will be provided and it is crucial to the success of this project. The potential contractors should understand professionalism and their commitment to success, is a requirement in the training environment and on the floor once they complete training.
3. Hybrid Schedule Model – Minimum 8 business days to be worked office monthly. This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don’t miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you! #SLA