MR Scheduling Coordinator Position Available In Gwinnett, Georgia
Tallo's Job Summary: The MR Scheduling Coordinator role at H.I.G. Capital involves scheduling inbound appointments, providing application training and support, and maintaining user lists in various scheduling applications. The ideal candidate should have excellent communication skills, customer service experience, and proficiency in Outlook, Word, Excel, and PowerPoint. The role also includes monitoring support requests, identifying trends for improvement, and responding to user inquiries promptly. Physical requirements include sitting for long periods, typing efficiently, and lifting up to 30 lbs.
Job Description
MR Scheduling Coordinator (part of H.I.G. Capital) 2.6 2.6 out of 5 stars 30 Technology Pkwy South, Peachtree Corners, GA 30092 Job description
JOB SUMMARY
. Schedule Inbound appointments while communicating with a range of dispatchers, carriers, vendor within the stated operations parameters (primarily via email and systems messages) . Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules) . Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications . Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications . Maintain/Update carrier and user lists/setup/access in various scheduling applications . Monitor and track telephone and email requests for assistance, identifying target areas for improvement . Prepare/Assist in preparation of weekly/monthly reports
QUALIFICATIONS
. Excellent interpersonal and communication skills (written and verbal) . Proven experience in providing high levels of customer service to internal and external customers . Strong organization, prioritizing and multi-tasking skills . Strong working knowledge of Outlook, Word, Excel, and PowerPoint
PRINCIPAL ACCOUNTABILITIES
. Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.) . Monitor request for support and identify trends and opportunities for improvement . Provide timely responses to users requesting assistance (typically less than 1 hour)
PHYSICAL REQUIREMENTS
. Sitting for long periods of time . Typing- capable of responding effectively to 300+ Emails daily . Ability to lift 30 lbs. (Laptop and case) . Good written/verbal communication skills
