Operations Coordinator (Cameron, LA) Position Available In Cameron, Louisiana

Operations Coordinator (Cameron, LA) 3.6 3.6 out of 5 stars Cameron, LA 70631

SUMMARY:

The Operations Coordinator is responsible for the daily oversight of transit operations, with a strong emphasis on safety, contract adherence, reliability, and service quality. This role supervises driver performance, enforces policies, and manages real-time service execution. The Operations Coordinator works closely with the Operations Director and cross-functional teams including Safety, Dispatch, Maintenance, and Transit Coordination to ensure service delivery meets contractual requirements and aligns with company standards. This is a hands-on leadership role requiring responsiveness, attention to detail, and a strong commitment to operational excellence and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following: Daily Operations Execution Oversee and execute operator and vehicle assignments based on schedules developed by the Transit Coordinator and Operations Director. Ensure each Lot’s Driver Lead has the daily schedule and supports on-the-ground execution of service. Provide oversight and resolve issues as needed. Rotate between assigned operating locations (lots) to provide consistent, on-the-ground supervision and support. Maintain visibility across operating locations (lots) to ensure adherence to safety protocols, performance standards, and contract requirements. Monitor daily service to ensure on-time performance, route adherence, and rider satisfaction. Make immediate adjustments to assignments in response to staffing or equipment issues. Conduct pre- and post-shift safety briefings and gather operator feedback. Respond to field incidents and customer service issues to ensure continuity of safe and reliable service. Coordinate closely with Dispatch and Maintenance to support smooth operations and rapid issue resolution. Supervision, Safety & Compliance Serve as an on-the-ground resource for drivers, providing real-time guidance, support, and oversight to ensure consistent application of safety and service best practices. Provide day-to-day supervision of drivers, including coaching, verbal feedback, and performance reinforcement to ensure professional conduct and compliance with policies. Enforce all safety protocols, company policies, and Department of Transportation (DOT) regulations. Conduct ride-alongs, field observations, and periodic safety audits to evaluate driver performance, safe operating practices, and service delivery. Promote a proactive safety culture through hands-on coaching, daily communication, and visible leadership in the field. Support ongoing safety campaigns, refresher training, and compliance initiatives to drive continuous improvement and reduce operational risk. Contract Adherence & Service Standards Monitor operations to ensure full compliance with service delivery expectations outlined in customer contracts or agency agreements. Track key performance indicators (KPIs) such as on-time performance, missed trips, and customer complaints to support contractual reporting. Identify and address, communicate potential service gaps or contractual risks in real time. Regulatory Compliance and Safety Ensure compliance with federal, state, and local regulations (DOT, FMCSA, OSHA) and all internal safety protocols. Collaborate with the Director of Safety and Director of Maintenance to enforce a proactive safety culture. Culture, Engagement, and Representation Promote a positive, inclusive, and results-driven work environment. Represent Hotard Shuttle in external meetings, partnerships, and community initiatives. Contribute to company-wide initiatives, long-term planning, and continuous improvement efforts. Support company values and lead by example in professionalism, integrity, and service excellence.

Monitor operations to ensure full compliance with service delivery expectations outlined in customer contracts or agency agreements. Track key performance indicators (KPIs) such as on-time performance, missed trips, and customer complaints to support contractual reporting. Identify and address, communicate potential service gaps or contractual risks in real time. Regulatory Compliance and Safety Ensure compliance with federal, state, and local regulations (DOT, FMCSA, OSHA) and all internal safety protocols. Collaborate with the Director of Safety and Director of Maintenance to enforce a proactive safety culture. Culture, Engagement, and Representation Promote a positive, inclusive, and results-driven work environment. Represent Hotard Shuttle in external meetings, partnerships, and community initiatives. Contribute to company-wide initiatives, long-term planning, and continuous improvement efforts. Support company values and lead by example in professionalism, integrity, and service excellence.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education /

Experience Required:

No formal education required Minimum 2 years’ total experience with CDL (Class A or B) Minimum 1-year experience operating vehicle “in-type” (similar to prospective position) Demonstrated progressive leadership roles Safety, Training and DOT Regulation experience; No formal education required Minimum 2 years’ total experience with CDL (Class A or B) Minimum 1-year experience operating vehicle “in-type” (similar to prospective position) Demonstrated progressive leadership roles Safety, Training and DOT Regulation experience