SCHEDULING SPECIALIST Position Available In Middlesex, Massachusetts

SCHEDULING SPECIALIST 3.9 3.9

out of 5 stars 297 Broadway, Arlington, MA 02474 At American Alarm & Communications, Inc. our only mission is to protect people, their homes, and businesses, with electronic security systems and 24-7 alarm monitoring. Everyone in our company contributes to that mission by doing their job effectively. Today we are recruiting for an experienced Scheduling Specialist as described below, for our Arlington, Massachusetts location. Summary of duties and responsibilities Duties include but are not limited to the following: responsible for carrying out all company goals and objectives as it relates to this position. Incoming telephone calls from existing and future customers are among the most important calls. The primary function of this position is the ability to interact effectively with customers in accordance with our policy and be knowledgeable in all operations of different departments throughout the company. Duties include, but are not limited to the scheduling of new and existing installations, track installers’ time on the job, and interaction between all departments. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Primary Responsibilities:

Respond to customer inquiries and needs, as received by telephone, fax, email or in-person. Inspect contracts. Contact clients to schedule jobs Resolve any customer related installations inquiries. Interact between all departments to resolve installation issues. Schedule installers, create and update permanent schedule board and tentative schedule with the installation supervisors/technicians. Coordinate with the service department all installation inspections Assist installation supervisors to utilize installation personnel to maximize profits, efficiency and customer satisfaction Contact clients to verify job satisfaction. Confirm closeouts with sales staff Reserve all parts at the start of job, work with the inventory clerk to order non-stocked equipment and verify equipment list upon completion. Daily review and update open jobs list Submit completed jobs to accounting for invoicing. Attend meetings as required

Other Responsibilities:

Must communicate effectively with customers and company staff, be well organized and detail oriented, develop and maintain good relationships with customers. Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc. Enthusiastically support the company’s efforts to measure service level quality.

Experience:

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills with several years of customer service experience. Individual must have a proven track record of taking initiative and handling numerous priorities at once.

Education:

Desirable education requirements: Bachelor’s Degree or equivalent work experience. Candidate must be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.

Benefits:

American Alarm team members have a comprehensive benefits program that includes medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life, and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Family business:

We’ve been at this for 51 years, still family-owned, and the first employee we hired is still with us. That tells you something about how we value people, and how our employees value working here. Americans With Disabilities Act American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.