Sr Order Operations Specialist Position Available In Middlesex, Massachusetts

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer purchase orders for software license and professional services purchases. Your Impact Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete. Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle. Coordinates the resolution of discrepancies with sales account managers and ensures timely resolution or makes corrections internally to avoid extended hold periods for customer orders. Processes countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders. Remediates orders for accuracy of payments, addresses, payment terms, and license fulfillment configurations. Coordinates with various cross-functional groups to resolve outstanding issues. Acts as a subject matter expert and a leader in support of process improvement activities. Participate in ad-hoc projects Develop new and update existing departmental documentation What You’ll Need Four years of experience working in an order management, contract review, or sales support role. College Degree preferred Experience working in a remote team environment preferred Knowledge of Oracle Applications is preferred Familiarity with Salesforce is preferred, experience with Sandbox UAT testing a plus Strong knowledge and experience in using MS Office tools such as Excel, Word, and Outlook Exceptional and professional written and verbal communication skills Strong attention to detail and organizational skills Ability to triage and embrace ownership of orders Demonstrated ability to work in multiple systems Self-Starter with an inquisitive nature Excellent interpersonal skills AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you’re looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today’s sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation:

We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com.

GDPR Privacy Notice:

AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver’s license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the

AspenTech US Medical Plans:

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule – Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS