Development Operations Associate Position Available In Suffolk, Massachusetts

Development Operations Associate United South End Settlements•3.2 Boston, MA Job Details Full-time $47,000•$51,500 a year 1 day ago Benefits 403(b) matching Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount 403(b) Life insurance Retirement plan Qualifications Microsoft PowerPoint Microsoft Word CRM software Microsoft Excel Microsoft Outlook Salesforce Mid-level Microsoft Office Attention to detail Organizational skills Communication skills Full Job Description What You’ll Do As the Development Operations Associate at United South End Settlements (USES), you will support the Development team in delivering an exceptional donor experience by managing gift processing and acknowledgments, maintaining accurate data in our CRM, and coordinating communication between the Development and Finance teams. Reporting to the Chief Development Officer, you’ll also provide administrative support, assist with fundraising events, contribute to grant writing and reporting, and conduct donor research to inform cultivation strategies. The ideal candidate is detail-oriented, collaborative, and mission-driven, with strong organizational and communication skills. What You’ll Love Managing gift processing and acknowledgment letters to ensure donors feel valued and appreciated for their generosity. Leveraging Salesforce, our CRM, to maintain accurate donor and prospect data, generate reports, and support fundraising strategy with reliable information. Supporting USES’s grant writing efforts by assisting in the preparation of proposals, gathering supporting materials, and contributing to timely reporting. Playing a key role in planning and executing fundraising events by managing GoFundMe Pro (formerly Classy), coordinating with donors and attendees, and supporting sponsorship outreach and applications. Acting as a key liaison with the Finance team to ensure consistency between Development and Finance records and reporting. Coordinating donor meetings and stewardship logistics for the Chief Development Officer, Major Gifts Officer, and CEO—including scheduling, preparing briefing materials, recording meeting notes in Salesforce, and tracking follow-ups. Conducting prospect research to inform cultivation strategies and creating compelling donor profiles and meeting briefs. Providing day-to-day administrative support for the Chief Development Officer, helping ensure smooth and effective operations. Supporting the production and distribution of major fundraising and stewardship communications, including appeals, acknowledgments, and the annual report. Managing inventory of fundraising materials and coordinating with vendors to keep supplies organized and fully stocked. Engaging directly with donors and supporters through personal outreach, including thank-you calls and emails. Attending USES events—such as graduations, community celebrations, and donor gatherings—to connect with families and supporters (some evenings and weekends required). Serving as a USES ambassador in the broader community, representing our mission and programs at local events. Collaborating with teammates and supporting additional development functions as needed, including cross-training with other team members. What We’re Looking For United South End Settlements (USES) is seeking a motivated and mission-aligned development professional to support our growing Development team. The ideal candidate will bring a blend of technical skills, strong communication, and a passion for community impact.

Key qualifications include:

A deep commitment to USES’s mission and values Exceptional written and verbal communication skills Strong organizational skills with the ability to manage multiple priorities and deadlines Impeccable attention to detail and a proactive, solutions-oriented mindset Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience with Salesforce or a similar fundraising database (preferred) Ability to handle confidential information with professionalism and discretion Comfort working both independently and collaboratively in a dynamic, fast-paced environment Demonstrated initiative and the ability to adapt quickly to changing needs Flexibility to work occasional evenings and weekends for events or deadlines Ability to work both on-site and remotely, as needed _____________________________________________________________________________________ The above statement reflects the general details considered necessary to describe the principal function of the job identified and shall not be considered a detailed description of all the work requirements that may be inherent in the job. _____________________________________________________________________________________ Please include a resume and cover letter with your application. What We Offer The salary range for this role is $47,000•51,500. We’ll promote your professional growth and development by providing access to a benefits package, including medical and dental insurance, 401(k) retirement plan, paid vacation, and more. Work Expectation at USES This role may be in-person or hybrid. Some nights, early mornings, and weekends will be required on occasion for donor meetings and events.•About United South End Settlements (USES) United South End Settlements (USES) offers programs that support the whole family in achieving economic mobility. USES helps parents and caregivers develop their own capacity to reach their goals, increase their income and assets, and connect with new networks of people through One-on-One Coaching combined with opportunities for personal development through Family Mobility programming. For children and youth, USES provides quality education and enrichment opportunities that foster personal development and social-emotional skills such as perseverance, communication, teamwork, and problem-solving. Programs include Early Childhood Education, club48 out of school time programming, and Camp Hale on Squam Lake in New Hampshire. USES believes that as families increase their income and assets, become more resilient and connect to a diverse network, they and their children are more likely to develop the necessary skills to disrupt the cycle of poverty As United South End Settlements celebrates its 130th year and beyond, the organization is now reaffirming its founding vision of an inclusive community where neighbors from all walks of life work together so that all can thrive, while implementing a bold, new model designed to promote economic mobility and social capital to break the generational cycle of poverty. USES firmly commits to advocating for all residents of its community, regardless of race, gender, or sexual orientation. The organization’s deep roots in Boston’s South End have fostered connections with—and responsibility to—its diverse, underrepresented neighbors. Over the organization’s 130-year history, USES has consistently endeavored to address systemic racism and advance equity and opportunity through programming, services, support, and friendship. Its mission—to harness the power of its diverse community to disrupt the cycle of poverty—provides a higher purpose and throughline for all decision-making. The values of opportunity, community, and diversity guide the behavior of USES employees, families, and supporters. Through its influence as a neighborhood lifeline, USES commits to transformational family experiences that offer accessibility, equity, and inclusion and lead to true belonging.

USES Core Values Community:

We believe in engaging the entire community as a catalyst in our model of service that helps children and their families build strong, trusting and mutually beneficial relationships.

Diversity:

We believe that we achieve the greatest positive impact on children and their families when we include people from various backgrounds, skill sets, and perspectives in disrupting the cycle of poverty.

Opportunity:

We believe that all people have potential and deserve access to top quality educational and economic opportunities.

USES Organizational Norms and Behaviors Collaboration:

Finding ways to Work Together with each other and across our departments and positions

Positivity:

Having a “Can Do” Attitude even when things are tough or stressful

Transparency:

Having Open Communication by sharing successes, challenges and ideas with each other

Excellence:

Doing the Best We Can all the time with everything we do

Job Type:

Full-time Pay:

$47,000.00•$51,500.00 per year

Benefits:

403(b) 403(b) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to

Friday Work Location:

Hybrid remote in Boston, MA 02118