Care Coordinator/Scheduler Position Available In Harrison, Mississippi

Care Coordinator/Scheduler Elite Care Home Care Services 839 28th Street, Gulfport, MS 39501 Job Overview Elite Care Home Care Services is seeking a dedicated, detail-oriented Care Coordinator/Scheduler to join our team. In this pivotal role, you will be responsible for managing and coordinating caregiver schedules, supporting client care plans, and serving as the primary point of contact for both caregivers and clients. This role requires strong communication skills, a high level of organization, and the ability to navigate home care systems efficiently. If you are solution-driven, compassionate, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

Scheduling & Staff Coordination Create, manage, and update caregiver schedules using our scheduling platform (e.g., AxisCare). Ensure 97%+ shift coverage, including for last-minute call-outs and emergencies. Flexibility to work shifts when coverage is not available. Assign caregivers based on client needs, availability, location, and preferences. Maintain accurate documentation for all scheduling changes and staff availability. Client Care & Communication Serve as the liaison for clients and families regarding scheduling, service updates, and general care questions. Notify clients promptly of any caregiver changes, delays, or issues. Monitor and report client satisfaction and address any service-related concerns to leadership. Compliance & Documentation Ensure shifts are scheduled in accordance with care plans, caregiver certifications, and regulatory guidelines. Accurately input client service plans and caregiver data into scheduling software. Document call-outs, no-shows, and any corrective action required. Team Collaboration Partner with HR to confirm staff credentialing, orientation, and compliance. Assist with onboarding new caregivers by entering availability and creating initial schedules. Communicate caregiver expectations and any training or client-specific requirements. On-Call & After-Hours Support Participate in the rotating on-call schedule to address urgent scheduling issues. Respond to scheduling emergencies from caregivers or clients during evenings, weekends, or holidays. Skills & Competencies Strong organizational, multitasking, and problem-solving abilities. Excellent phone etiquette and customer service skills. Familiarity with care plan development and healthcare terminology. Experience in home care scheduling software (AxisCare, ClearCare, AlayaCare). Ability to remain calm and solution-focused in high-pressure situations. Tech-savvy with strong data entry and record-keeping skills. Qualifications High school diploma or equivalent required; associate or bachelor’s degree in healthcare or business preferred. Minimum 2 years of experience in healthcare scheduling, home care, or office coordination. Prior experience in a fast-paced, service-oriented environment is a must. Knowledge of home care regulations and caregiver credentialing is preferred. Understanding of Medicare and familiarity with ICD-9 coding is a plus. Performance Metrics Shift coverage rate (target: 97%+) Timeliness in responding to open shifts and call-outs Caregiver punctuality and attendance Client satisfaction related to scheduling and communication Accuracy and completeness of documentation Success Traits Detail-driven with a proactive mindset Compassionate yet assertive Loyal to the mission of delivering exceptional care Calm and efficient under pressure Join our mission-driven team and help us deliver consistent, compassionate care to the individuals and families we serve. to become a part of Elite Care Home Care Services!

Job Types:

Full-time, Part-time Pay:

$14.50 per hour

Benefits:

Paid time off

Schedule:

12 hour shift 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Night shift On call Overnight shift Rotating weekends Weekends as needed Weekends only

Work Location:

In person