Phone Operator/Scheduler Position Available In Forsyth, North Carolina

Phone Operator/Scheduler Confidential Winston-Salem, NC 27103 We are seeking a detail-oriented and customer-focused Phone Operator to join our team. As a Phone Operator, you will be responsible for handling incoming calls, providing information to callers, and routing requests to the appropriate EPIC pool, and schedule follow up appointments for patients. The ideal candidate will have strong communication skills, be proficient in phone systems, and exhibit excellent phone etiquette. Medical office experience required. Epic experience a plus

• Duties:

• Answer incoming calls and entering callbacks for providers
• Schedule patient appointments
• Provide information to callers and assist with inquiries
• Operate telephone efficiently
• Perform clerical duties such as data entry and typing
• Maintain a professional and friendly demeanor while interacting with callers
• Follow phone etiquette guidelines to ensure positive customer experience
• Assist with dispatching tasks as needed

• Qualifications:

• Proven experience in an administrative or customer service role
• Excellent communication skills, both verbal and written
• Proficiency in using phone systems and related equipment
• Strong clerical skills including data entry and typing accuracy
• Knowledge of proper phone etiquette practices
• Ability to handle multiple tasks simultaneously
• Prior experience in EPIC is helpful Join our team as a Phone Operator and contribute to delivering exceptional customer service through effective phone communication.

If you have the required qualifications and enjoy interacting with people over the phone, we encourage you to apply for this exciting opportunity.

Job Type:

Full-time Pay:

$16.00

• $17.

00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Physical Setting:

Medical office

Schedule:

Day shift Monday to

Friday Experience:

Medical office: 1 year (Required) Ability to

Commute:

Winston-Salem, NC 27103 (Required)

Work Location:

In person