Operations Electronic Flight Bag (EFB) Specialist Position Available In Mecklenburg, North Carolina

Operations Electronic Flight Bag (EFB) Specialist

Job Description:

Overview
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities
Position Summary
The Operations Electronic Flight Bag (EFB) Specialist will assist in the daily administration and pilot assistance/trouble­ shooting of PSAs EFB iPad program.
Job Responsibilities
Coordinate with the Fleet Management team for sustainment of the EFB program and refresh when applicable
Respond to EFB user calls/emails for the purpose of troubleshooting
Monitor ongoing FAA regulatory compliance of EFB program
Collect user feedback and track trends for the purpose of program modification
Work with American Airlines EFB Managers and third party vendor to ensure quality and stock of EFBs and associated equipment
Assist with the administration of the document control management tool
Assist in the database management of Comply, Jeppesen, and WSI, including periodic storage management/standards
Assist with deployment and operational testing of Applications, Betas, and iOS updates, including the research of trends and new features associated with updates
Assist with the formatting and dissemination of information via the EFB, ensuring consistency in documentation
Assist in the processing of returned items
Assist in the training and management of access for New Hire (NH) pilots with the EFB
Assist working with IDM and American to resolve issues with NH Pilot classes
Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
Performs other duties as assigned
Position Specifics
Qualifications
Required
High School Diploma or equivalent
Experience with document retention
Demonstrated knowledge in developing process and controls
Advanced computer skills with Microsoft Office programs
Experience with telephone conferencing and email communication
Ability to speak/read/write in English
If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
Experience with Mobile Device Management (MDM)
Experience with Apple iPad iOS
Experience with Jeppesen digital charting software (JeppFD-Pro)
Experience with document control management
Aviation education
Additional Information

Supervisory:

This is not a supervisory position.

Delegation:

In absence, responsibilities delegated to EFB Program Manager.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

Security Clearance:

All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

AAP/EEO Statement:

PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties:

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Info
Location
Charlotte, North Carolina, United States
Type
Permanent
Company Details
PSA Airlines
3400 Terminal Dr.
Vandalia, Ohio 45377 USA
psaairlines
153 Open Jobs Available PSA Airlines
PSA Airlines operates an all-jet fleet consisting of exclusively Bombardier regional jet aircraft. The company’s 5,000 employees operate more than 750 daily flights to more than 90 destinations. Headquartered in Dayton, Ohio, PSA also has flight crew…

Benefits:

There is no better regional airline to work for at this time than PSA. Our growth is accelerating and your opportunity to grow with us is right in front of you! PSA offers a comprehensive benefits package including medical, dental, 401(k) and flight benefits on all American Airlines flights. To ensure a safe environment for all, we require a drug screening, fingerprinting, and criminal/verbal background checks.