Production Support Position Available In Mecklenburg, North Carolina

TEKsystems is looking for Production Support for one of our top clients in the Charlotte, NC area in a fast paced environment. They offer stability, growth, updated technology and more. See the top skills & job description below. Top Skills 1. Minimum of 1-3 years in a data center operations center and NOC environment 2. Minimum 3 years of experience with Job / Batch scheduling applications, preferably BMC Control-M. 3. Must be good with phones and solid communication/ documentation- they use ServiceNow Job Duties The Production Support is responsible for the administration and oversight of the 24/7 batch processing schedule at our client. This role involves monitoring, troubleshooting, and resolving issues within the computing environment, including networks and servers, to ensure smooth operations. The coordinator will leverage NOC tools to proactively monitor systems and applications, ensuring that batch processing occurs successfully within predefined service level agreements (SLAs). Maintain production job schedules in the BMC Control-M job scheduling system. Ensure batch processing occurs successfully within predefined SLAs. Identify failures and troubleshoot or escalate accordingly using documented processes. Execute on-demand procedures such as file transfers and administration of the tape handling system. Proactively monitor for issues and failures on various systems, networks, and applications using standard software tools. Document all problems or issues in the ServiceNow trouble ticketing system. Maintain communications with external vendors and internal employees for quick resolution of issues. Provide feedback to administrators on tool efficiency and display. o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) if you are interested please apply for this role!