Scheduler/Commercial Lines Coordinater Position Available In Mecklenburg, North Carolina

Scheduler/Commercial Lines Coordinater Mr Refurbisher Auto Mobile Detail 9301 Monroe Road, Charlotte, NC 28270 Scheduler/Commercial Lines Coordinator Join a growing company in a dynamic industry, right in your backyard! Mr. Refurbisher, is hiring career minded individuals for immediate opportunities. With over 10 years of experience headquartered in and serving the Charlotte Metropolitan area, Mr. Refurbisher is a leader in the region. We offer full service mobile detailing options for personal vehicles and fleet care. Mr. Refurbisher seeks a career oriented Scheduler/Commercial Lines Coordinator to schedule and support clients in an efficient and accurate manner while driving add-on sales. You will serve as the primary point of contact for commercial clients and set the tone for their excellent experience. The ideal candidate demonstrates the following characteristics and skills: Good listener with a customer orientated approach Excellent written and verbal communication skills Ability to multitask and prioritize work while maintaining strong attention to detail Creative problem-solving skills High level of integrity and self-motivation Drive to meet or exceed established goals Responsibilities Answer incoming calls and place outgoing calls to schedule appointments as well as provide excellent customer service Answer and return text messages from clients and detailers Maintain real-time information in the dispatch system Update detailers via internal systems, phone and/or text about changes Develop and maintain thorough understanding of company’s commercial as well as residential products and services Explain company products and services to clients Provide problem solving for internal and external issues Leverage client interaction and identify opportunities to create customized cleaning packages Provide thorough and prompt client follow-up through issue resolution & closure Ensure clear and frequent communication with client Solicit client feedback and integrate into work as appropriate Compile and submit reports as requested Provide input into process and service improvement and development Assist with Social Media marketing Requirements Proven experience providing client service in a fast-paced environment for at least 6 months Strong written and verbal communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Proficiency in English Computer and mobile device proficiency Experience in inside sales preferred Mr. Refurbisher is an Equal Opportunity Employer and is committed to excellence through diversity. Mr. Refurbisher is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Mr. Refurbisher considers for employment and hires qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. Candidates must possess authorization to work in the United States, as it is not the practice of Mr. Refurbisher to sponsor individuals for work visas. As part of the hiring process, all candidates will undergo a thorough criminal background and reference check. Please be prepared to provide at least 2 managerial references should you be selected to interview. If you are interested in becoming part of this dynamic team, apply today! Submit your interest by sending your resume or letter of interest outlining your background and qualifications. Selected candidates will receive a return phone call.

Job Type:

Full-time Pay:

$17.00 – $18.00 per hour Expected hours: 20 – 24 per week

Schedule:

4 hour shift Ability to

Commute:

Charlotte, NC 28270 (Required)

Work Location:

In person