Quality Engineering Specialist, QA Operations Position Available In Wake, North Carolina

Quality Engineering Specialist, QA Operations (R26650)
Department
Quality Assurance & Test
Location
Cary, United States
Product
Fortnite
Company
Epic Games
Requisition ID
R26650
WHAT

MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

QUALITY ASSURANCE

What We Do
The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.
What You’ll Do
As a Quality Engineering Specialist, you’ll play a critical role in driving process improvements, improving automation visibility, and delivering cross-functional initiatives that strengthen QA across the Fortnite ecosystem. You’ll coordinate efforts across multiple engineering, QA, and production teams—ensuring alignment, accountability, and high-impact outcomes. This role requires strategic thinking, exceptional organizational skills, and a passion for quality. You’ll need to balance technical understanding with program management expertise to surface gaps, solve problems, and scale best practices in a fast-paced and evolving environment.
In this role, you will
Collaborate with the Fortnite Ecosystem QA leadership to define and drive department-level KPIs and success metrics; acting as a communication bridge across disciplines, using proper escalation paths and keeping stakeholders informed throughout the development lifecycle
Lead and document key meetings, ensuring clear communication of project status, blockers, and decisions using internal tools
Perform root cause analysis on project gaps and implement corrective actions to improve QA effectiveness, while monitoring and reporting on data quality, leveraging insights to guide conversations around development health and product readiness
Design and lead QA programs, establishing scalable communication channels, operating rhythms, and milestone tracking frameworks
Build tools or extend existing test automation frameworks that improve testing efficiency and depth of coverage
Execute both manual and technical testing techniques to evaluate feature quality and identify defects
Mentor junior team members and contribute to their technical growth, especially in automation practices
What we’re looking for
Bachelor’s degree in a technical field, or equivalent practical experience
5+ years in QA operations, QA program management, or QA leadership roles
2+ years of hands-on programming experience in Python, C++, Java, or C#
Strong background in data reporting, quality tracking, and analytics
Demonstrated ability to navigate fast-paced, ambiguous environments; gaming experience is a plus
Experience contributing at both a strategic and operational level within QA or technical teams
Proven ability to implement scalable QA processes that improve product quality and team performance
Comfortable collaborating with senior engineers and leadership on both technical challenges and process improvements
Familiarity with game engines or entertainment technologies, and experience across various QA domains (automation, performance, qualitative, and functional testing)

EPIC JOB + EPIC BENEFITS

=

EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.