Pre-Arrival Scheduling Specialist I Position Available In Wayne, North Carolina

Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Pre-Arrival Scheduling Specialist I will serve patients/customers and physician offices by obtaining a valid physician order to schedule appointments for multiple departments and procedures/tests for services rendered at UNC Health Wayne. Obtains the required demographic information that will be verified and used to complete the scheduling process. Validate & prepare documents/physician orders to ensure complete standardized scheduling. Documents communication in the Electronic Health Record (EHR) and updates referral statuses. Acts as a representative to complete referrals/schedule appointments which serves the patient/customer population within UNC Health Wayne for scheduled/and walk- in appointments.

Responsibilities:

1.Schedule appointments using a standardized workflow within designated templates within EPIC. 2.Performs coverage discovery efforts to verify coverage for accounts without any payer(s) listed. 3.Runs RTE to verify all Insurance payers electronically; call Insurance companies if needed. 4.Initiates the scheduling process for referrals/paper orders by transcribing the orders in Epic. 5.Update the referral status and auth/cert status in EPIC. 6.Acknowledge and respond to requests for rescheduling and canceling scheduled appointments. 7.Escalate matters/scheduled accounts that require attention to Pre-Arrival Team Lead/Manager. 8.Notify various departments with updates regarding scheduling patients for add-ons. 9.Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources 10.Review the Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, ETC. 11.Abides by the Wayne UNC – Referral Management & Financial Clearance Collections Policies. 12.Uses professional customer service in all patient/teammate and customer interactions. 13.Discuss procedure/test protocols with patients, customers/physician offices at/during the scheduling process. 14.Review and complete WQ’s in EPIC within designated timelines for scheduling appointments.

Other information:

Education High School graduate or equivalent required. Licensure/Certification None required. Experience Prior experience with Scheduling/Customer Service, dealing with the public and/ or healthcare organization is strongly preferred. Computer literate. Office equipment use and knowledge such as fax machines,10 key calculators, printers, copiers, etc. Knowledge, Skills, and Abilities

• Demonstrated analytical, customer service, and interpersonal skills.
• Strong organizational skills & good attention to detail.
• Must have knowledge of Medicare/Medicaid and Commercial Insurance payers.
• Ability to prioritize and multi-task.
• Ability to read, write and communicate effectively in English.
• Proficient with MS Office and Epic with the ability to to learn new software rapidly. Previous Electronic Health Record EPIC preferred experience.
• Ability to work with deadlines and within timelines.
• Telephone etiquette.
• Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.
• Will always portray a professional public image.
• Ability to schedule appointments within designated deadlines.
• Ability to build strong relationships with physicians & physician offices personnel to complete the scheduling process.

Valid NC Driver’s License:

No If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

Job Details Legal Employer:

Wayne Health Entity:

Wayne UNC Health Care Organization Unit:

Admitting Work Type:

Full Time Standard Hours Per Week:

40.00

Work Assignment Type:

Hybrid Work Schedule:

Evening Job Location of Job:

WAYNE MED

Exempt From Overtime:

Exempt:

No