Operations Associate (North America) Position Available In Hillsborough, New Hampshire
Tallo's Job Summary: This job listing in Hillsborough - NH has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Role:
Operations Associate
Compensation package: £28,000 basic (£29,000 OTE)
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: 1pm – 10pm (Monday to Thursday) 1pm – 6pm (Friday) We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams.
Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation – such as Account Managers, Copywriters, Post-Production and Technical Teams.
Responsibilities:
Responsible for the project management of all creative aspects of the client journey.
Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
Contacting clients following email campaigns to ascertain update requirements.
Understanding the Account Managers client base and supporting with searching for additional business opportunities.
Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
Perform audio branding quality check calls with clients and troubleshoot when required.
Experience required:
Solid verbal and written communication skills with proven experience within a similar role
An ambitious self-starter with drive, creativity and a commitment to first-class customer service
Strong listening and writing skills and an ability to speak articulately and confidently
High levels of attention to detail and expert organisational/time-management skills
Expertise with all standard PC software and CRM databases
A commercial mindset to be able to balance client need with business objectives
Commitment to personal development and career growth What you’ll get in return: Competitive salary and rewards
£50/month timekeeping bonus
Career development and progression directly linked to your performance
Free gym membership at PureGym
Cycle to work scheme
Birthday time off to celebrate
Fundraising initiatives for our registered charity – the PHMG Foundation
All expenses paid company events in sought after venues
On-site barber and beautician
Smart pension scheme
Life insurance and critical illness cover
Creative, spacious offices with breakout areas and bar
