Scheduling Coordinator Position Available In Hillsborough, New Hampshire

Scheduling Coordinator 2.3 2.3 out of 5 stars 14 Clement Road, Hudson, NH 03051 At Erickson Foundation Solutions, we believe that fulfilling work leads to a fulfilling life. Since 1979, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, concrete repair, and radon mitigation. Our ambitious nature drives our mission to deliver a “WOW” experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.

Position Responsibilities:

Outbound calling with our customers, potential customers, and other parties for setting service appointments leads Schedules annual maintenances and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians. Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed. Meets or exceeds service goals and maintains full calendars for service technicians. Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.

Position Requirements:

High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field. Bilingual Preferred Knowledge of customer service principles and practices. Skill in operating a personal computer and programs. Ability to detect/recognize information in written materials and on computer screen 75-100% of time. Ability to understand, speak, read, and write in English. Ability to perform accurate data entry. Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

Company Benefits:

UNCAPPED EARNING POTENTIAL!

Reward your hard work and dedication.

COMPANY PROVIDED LEADS

– Meet with homeowners on preset scheduled appointments during business hours.

PAID TRAINING!

6 to 8 weeks of comprehensive paid onboarding Sales Training.

Work Life Balance:

Monday – Friday appointments.

Inside sales team:

Follows-up with customers to close leads. NO splitting commissions! A 45-year reputation: Grounded in integrity, innovation, growth and work we stand behind.

Benefit Package:

Medical, Dental, Vision, HSA, 401(k) with company match, Employer Paid life insurance $50,000, PTO and Holiday Pay. To ensure the safety and security of our team and customers, all positions are contingent upon successful completion of a standard background check. Equal Opportunity Employer.

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday No weekends Shift availability: Day Shift (Preferred) Ability to

Commute:

Hudson, NH 03051 (Preferred) Ability to

Relocate:

Hudson, NH 03051: Relocate before starting work (Preferred) Willingness to travel: 25% (Preferred)

Work Location:

In person