Operations Coordinator (Monday-Friday) Position Available In Merrimack, New Hampshire

Operations Coordinator (Monday-Friday) Brewster/EasCare Ambulance – 1.8

Hooksett, NH Job Details Estimated:

$47.8K – $57.6K a year 1 day ago Qualifications CPR Certification Medical collection CAD English Mid-level Microsoft Office High school diploma or GED Driver’s License Supervising experience Communication skills Full Job Description Operations Coordinator Primary Function Under the supervision of the Operations Manager, oversees operational and logistical activities associated with management of assigned bases, staff, vehicles. Roles and Responsibility Provides direct day-to-day oversight, scheduling and support of field operations staff, vehicles and bases. Oversees the filling of day to day openings on the schedule, coordinates with the scheduling representative to make certain the scheduling software is up to date and accurate, and maintains the vehicle assignment to respective scheduled shifts by location. Monitors and approves the operational payroll. Scheduling upkeep of daily and weekly staffing patterns and attendance including PTO. Assists with processing daily punch discrepancies and remediating employees when applicable. Provide resource/staff reporting Meet resource/staffing KPI standards Inspects and maintain professional appearance of shift crews following organizational uniform policy. Performs in-house inspections and assists with corrections (OSHA, Building Codes, etc.). Inspect crew areas, garages, bathrooms, supply areas, etc. for cleanliness and maintenance of property. Ensure that shift crews adhere to base duties as well as company policies and procedures. Document all identified crew complaints, corrective action, and follow up working with Operations Managers(s) for review. Monitor and ensure sync report compliance including Quality Assurance review of completed PCRs and remediation of applicable employees. Coordinates with the hospital navigators for record collection and designing methods to control ops holds. Foster and maintain an on-going culture of safety and customer service. Cultivate a professional relationship while interfacing with crews, communications, other supervisors, customers and patients. Motivate, coach, and support orientation of new employees to acquire the skills and knowledge of Brewster Ambulance policies and procedures. In accordance with policies and procedures, issues discipline and corrective action/remediation as appropriate. Responsibilities require Monday – Friday work week. Additional duties as assigned by the Operations Manager. Qualifications and Education Requirements Minimum of High School Education CPR Certification Valid driver’s license Minimum of 2 years experience in EMS Supervisory Role preferred Proficient in Microsoft Office-TraumaSoft-Zoll Right CAD Must be able to read, speak, and write English Skills Ability to delegate multiple tasks in an orderly and calm manner. Excellent communication skills. Familiarity with CAD, Scheduling, Sync Status and other software Must be able to work in weather conditions of geographical region.