PT Hannaford To Go Expeditor Position Available In Merrimack, New Hampshire

Job Description:

Address:

USA-NH-Concord-73

Fort Eddy Road Store Code:

Store08329 Management (7245725) Hannaford Supermarkets started out as afresh produce vendor in Portland, Maine way back in 1883, and isstill connected to those early roots as a local market. Hannafordactively seeks out farmers and producers to join our Local programwhich celebrates not only local foods, but the preservation offarmland, local traditions and local jobs. The connection we haveto the source of our fresh foods is core to the way we do business,becoming the first major supermarket in the United States todocument that all its seafood products were sustainablyharvested.

PRIMARY PURPOSE

As an Expeditor, you are the customer service liaison of theHannaford To Go department. You are the voice the customer hears onthe phone and the face they see at pickup, a true representative ofHannaford. You lay the groundwork for every customer pickup anddelivery to be as smooth and quick as possible. Your role ensuresthat customers have a positive experience through accurate and fastorders that contain the highest quality fresh items from ourshelves. As a Hannaford To Go Expeditor, no two days are ever thesame, but a typical day includes the following:

• Organize andprioritize shop and pickup processes.
• Conduct order reviews.
• Check code dates and fresh product quality with a focus onproduce.
• Count parcels to ensure accuracy.
• Stage orders andconsolidate bags when appropriate.
• Setup shopper carts.
• Partnerwith department leaders to ensure items requiring preparation arehandled properly.
• Dispense pickup and delivery orders car-side tocustomers and last-mile delivery drivers.
• Monitor and manage alllast-mile delivery orders through applicable dashboards.
• Monitorand manage all Flybuy orders through the staff dashboard app.
• Answer phone calls to address customer questions and arrivals.
• Adhere to order wait time and order completeness goals.
• Handlecash pickups and change orders as requested, logging as required.
• Verify all customer IDs presented and observe store policiespertaining to the acceptance of checks, and the sale of agerestricted items.

DUTIES AND RESPONSIBILITIES

• Observe and follow all company policies and establishedprocedures.
• Maintain a neat, well-groomed personal appearance.
• Ensure that return-to-stock items are handled in a prompt andorderly manner with the most immediate attention given torefrigerated and other perishable items.
• Support and comply withall company safety standards.
• Communicate any needed equipmentrepairs or maintenance work needed.
• Keep work area free fromdebris and safety hazards.
• Be knowledgeable in and able torecognize and differentiate between the various types of producemerchandise carried in the store, including differences betweenvarieties of similar classes of products (e.g., apples, lettuces,etc.).
• Record on designated forms any price discrepancies and/orany “not on file” items that are encountered on electronicpoint-of-sale terminal.
• Secure registers, Mobile Point of SaleEquipment, Shopping Devices when leaving it unattended; protectcompany assets at all times.
• Perform all other duties asassigned.

QUALIFICATIONS

• Effective communication and customer service skills.
• Must meetminimum age requirements to perform specific job functions (18years of age).
• Demonstrated ability and willingness to learnmultiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for theHannaford To Go Service. Physical Requirements We care about our associates, so we want to be clear on some of thephysical requirements of this role.
• Perform repetitive hand andarm motions while standing/walking during the majority of theshift.
• Ability to wear the shopping device, hands free whileshopping orders.
• Bend and lift products weighing up to 15 poundscontinuously, 25 pounds frequently and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out ofinclement weather when necessary.
• Gather up to five shoppingcarts and push them to designated areas.
• Be able to handle avariety of substances associated with cleaning materials, packagingmaterials, fresh fruits, vegetables, shellfish, houseplants/flowers and household cleaners.
• Have sufficient visualacuity to read the handheld unit display screen as well as checkidentification cards, checks, invoices, and other writtendocuments.

Salary range is between $15.90 – $21.60 Hrly Hannaford provides equal opportunity in employment to allassociates and applicants for employment without regard to race,religion, color, sex (including pregnancy, childbirth and relatedconditions), age, veteran status, national origin, sexualorientation, gender identity and gender expression, disability, orany other characteristic protected by law.

Job Requisition:

420183_external_USA-NH-Concord