Program Support Specialist Position Available In Erie, New York

Make a meaningful impact by supporting public health programs that serve communities across the state. This is a great opportunity to gain government experience, work with a mission-driven team, and grow your administrative skills in a stable and rewarding environment.

• Who You Will Be Working With
• You will be supporting a mission-driven public health agency committed to protecting and improving community health outcomes. This organization plays a vital role in promoting wellness, preventing disease, and overseeing health systems to ensure quality, equity, and accountability in public health services.
• The Peak Performers Difference
• + Qualified applicants with chronic medical conditions and/or disabilities receive priority placement. + Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment. + Our employees may participate in a 403(b)-retirement plan. + We pay weekly through direct deposit. + In business since 1994 and thousands of job placements.
• Major Duties
• + Provide administrative support to the program’s operational unit by facilitating the processing of State and Federal mandated surveillance activities, including initial complaint intake.

+ Manage the main phone line, respond to general inquiries, and triage calls or requests to the appropriate units for follow-up. + Conduct initial intake of complaints from patients, caregivers, family members, or consumers, and accurately enter allegations and relevant information into the internal system. + Draft and prepare outgoing correspondence using program-specific templates and systems. + Handle photocopying of various document types for requests, internal needs, and public distribution. + Process incoming and outgoing mail and maintain accurate mail logs for tracking purposes. + Perform basic maintenance and troubleshooting of office equipment such as photocopiers and printers, coordinate repairs when necessary. + Use scanning equipment to digitize surveillance documents and other materials for electronic filing and recordkeeping.

• What are we looking for?
• + Previous experience providing administrative support in a fast-paced or regulatory environment.

+ Strong communication skills, with the ability to manage high-volume phone lines and interact professionally with the public, including patients and caregivers. + Proficiency in data entry with keen attention to detail, particularly when handling sensitive information and complaint documentation. + Familiarity with government systems or databases such as ACTS and ACO is a plus. + Ability to draft professional correspondence using templates and follow procedural writing guidelines. + Skilled in using standard office equipment (e.g., printers, copiers, scanners) and performing light troubleshooting or maintenance. + Highly organized, dependable, and able to manage multiple priorities while maintaining accurate records.

• Exciting Opportunity Details
• +

Rate:

$21.00 per hour + Length of engagement: ASAP – One Year +

Days/Hours:

Monday – Friday, 37.5 hours +

Location:

Buffalo, NY 14203 +

Parking:

Paid parking is required. Daily rates can be $10.00 or more, or a monthly parking pass may be available for approximately $100.00. Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future. Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

Custom Job ID:

PO016 #LI-Onsite #shp