MSP Operations Specialist Position Available In Montgomery, Pennsylvania

MSP Operations Specialist Kane Partners LLC Fort Washington, PA 19034 We’re not your typical Managed IT Service Provider. At our core, we’re a tight-knit, fast-growing team supporting small businesses in the Greater Philadelphia and Atlanta areas with modern, full-stack IT solutions—from helpdesk to cybersecurity. As we scale toward a team of 25-30, we’re looking for a sharp, organized, and proactive MSP Operations Specialist who’s ready to dive into the operational engine that powers our growth. Our work is powered by values that aren’t just posted on the wall—we live them every day:

• Shoot Straight
• Say what you mean. Mean what you say. No fluff, no BS.
• Bonds Beyond Business
• Relationships matter. We’re humans before we’re vendors.
• Create Fun & A Little Weirdness
• Be you. Laugh often. Bring your quirks.
• Play to Win
• Focused. Driven. We push for results that matter.
• Everyone Takes Out The Trash
• No task is too small.

We all pitch in. The Role As our MSP Operations Specialist, you’ll be the operational glue of our team—streamlining systems, managing billing, keeping projects on track, and supporting leadership so they can focus on growth. You’ll report directly to the President, work closely with our VP of Technology, and be essential in maintaining day-to-day smoothness in a growing business. This is a hands-on role perfect for someone who thrives in a fast-paced MSP environment, loves details, and gets a kick out of solving operational puzzles. What You’ll Be Doing Daily Ops & Process Execution

• Manage procurement, contracts, and customer records with precision.
• Maintain clean, accurate data across platforms like Autotask PSA and QuickBooks. Billing (You’ll Own It)
• Lead recurring billing processes (devices, licensing, labor hours).
• Reconcile usage with vendors and tools like ConnectBooster for seamless billing. Project & Workflow Coordination
• Keep client projects and internal tasks on time and organized.
• Support project documentation, timelines, and resource tracking. Leadership Support
• Free up executive time by taking on high-impact administrative work.
• Coordinate vendor management, reporting, and recurring meetings. Tech Team Operations
• Help the VP of Technology keep the tech team focused by handling logistics.
• Ensure escalations and requests flow smoothly with the right processes. Client & Financial Support
• Support customer service teams in delivering exceptional experiences.
• Collaborate with our accountant to maintain financial accuracy and compliance. Who You Are
• Experienced in MSP life: 3-5 years in an MSP or IT services environment, with a solid grasp of RMM/PSA tools and service workflows.

Tools-savvy:

Familiar with platforms like Datto RMM, Autotask PSA, QuickBooks, ConnectBooster—or can get up to speed fast.

Process-driven:

You thrive on repeatable processes, structured workflows, and operational consistency.

• Detail-oriented and proactive: You spot small issues before they become big ones, and you always follow through.

People-oriented:

You can work with all types—from techies to execs to clients—with professionalism and empathy.

• Ready to roll up your sleeves: No ego. No job too small. We’re a lean team and everyone helps. Qualifications
• 3-5 years in operations or admin roles in an MSP or IT services company
• Strong grasp of billing workflows and MSP platforms (Autotask, QuickBooks, ConnectBooster, etc.)
• Excellent written and verbal communication
• Organized, self-motivated, and adaptable
• Bachelor’s degree (preferred) in Business, IT, or related field

Bonus:

Certifications like ITIL, PMP, or industry-specific credentials Why You’ll Love Working With Us

• Be part of a growing, mission-driven MSP with big ambitions and no corporate fluff
• Make a measurable impact on a team that values your contributions
• Live our values: honesty, community, authenticity, results, and shared responsibility
• Competitive pay, strong benefits, and room to grow
• A culture that embraces your personality (quirks and all) Let’s build something awesome—together.

If you’re ready to play a key role in driving operations at a company that values both precision and personality, we want to meet you.

Job Type:

Full-time Pay:

$70,000.00

• $90,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person