Non-Medical Home Care Scheduler Position Available In Montgomery, Pennsylvania

Non-Medical Home Care Scheduler 3.4 3.4 out of 5 stars Bala-Cynwyd, PA 19004 We are seeking an experienced home care scheduling coordinator to join our growing non-medical home care agency in our main corporate office. Successful candidate will have HHA Exchange experience, including experience with EVV, be organized and have strong customer service skills. Bilingual (Spanish speaking) candidates strongly encouraged to apply. We offer a competitive salary and great benefits. Help us serve those in our community who need us the most. Apply today! What will we do for you: Competitive Salary Health, vision, dental and life insurance benefits 12 days PTO plus time accrued 401k matching Life insurance We are a dynamic, growing team and so the ability and desire to build rapport and relationships with our staff and clients is critical. Prior scheduling/staffing experience required within the home care or other healthcare related field. Attention to detail and remaining calm under pressure is a necessity as our industry can be quite unpredictable so we need someone who is quick on their feet while always wearing a smile and carrying compassion in their hearts.

Responsibilities of this position include:

Answering & triaging calls from caregivers, clients and prospects Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies Ability to be on a on-call for after business hour calls and scheduling modifications Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions Maintaining regular documentation and ongoing note-keeping of employee & client activities Point person on all Client Related issues for cases under your caseload Participate in initial and ongoing client and caregiver meetings Staff cases matched by clients’ needs, caregivers’ skills, experience, availability, and personality Evaluate client and employee satisfaction to effectively resolve complaints and incidents

Requirements:

Proficiency with using HHA Exchange Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software Excellent customer service and communication skills and professionalism at all times Detail-oriented team player Ability to multitask, work under pressure and problem solve Strong commitment to client service excellence and ability to generate goodwill for Hands from the Heart with our staff, client, their families, and referral sources Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations. Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions. Please feel free to visit our website and LinkedIn profiles: https://www.handsfromtheheart.

org/ https:

//www.linkedin.com/company/hands-from-the-heart-home-healthcare-services/mycompany/?viewAsMember=true https://www.linkedin.com/in/roosevelt-hairston-7954a296/ https://www.linkedin.com/in/alexis-ortiz-058ab4124/

Job Type:

Full-time Pay:

$21.50 – $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift People with a criminal record are encouraged to apply Ability to

Commute:

Bala-Cynwyd, PA 19004 (Preferred) Ability to

Relocate:

Bala-Cynwyd, PA 19004: Relocate before starting work (Preferred)

Work Location:

In person