Retail Ops Specialist Position Available In Dorchester, South Carolina

Retail Ops Specialist REV Federal Credit Union – 2.7

Summerville, SC Job Details Full-time Estimated:

$34.1K – $40.9K a year 1 day ago Qualifications Process improvement Mid-level High school diploma or GED Financial services Communication skills Full Job Description Position Purpose The Retail Operations Specialist 1 collaborates with all levels of REV Federal Credit Union to advocate and support Retail Operations. This specialist will promote operations excellence through process improvement, efficiency, operations knowledge, consultation, quality of work, and core system synergy. This role is accountable to complete all assigned compliance and information security training and comply with the credit union’s policies and procedures related to the Bank Secrecy Act and Office of Foreign Assets Control (OFAC). Duties & Responsibilities Assumes responsibility for operations support Subject matter expert in all Retail Operations policy, procedure, and process workflows. Daily interaction with REV members in need of a Retail Operations solution. Collaborates with all stakeholders to promote holistic operations excellence. Provides subject matter guidance to Retail and Support team members. Identifies and recommends Retail Operations improvements and efficiencies. Core system/core supporting systems operational subject matter expert and resource. Requests, collects, and monitors data for system synergy, break-fix, and optimization. Participates in Branch audits for compliance and accuracy. Promotes “digital first” within operations excellence advocacy. Maintains and ensures applicable regulatory compliance. Assumes responsibility for operations knowledge Recommends, develops, and maintains operations knowledge and related procedures. Partners with all supporting stakeholders to include REV Learns to ensure accuracy of operations resources and to facilitate operations information synergy for employees. Collaborates with stakeholders to include Retail, Project Management, Compliance, and others to support Credit Union and departmental initiatives/projects to promote operations excellence. Supports business continuity and related administration. Assumes responsibility for inspection and quality of work Provides feedback on Retail Operations department observations and makes recommendations for workflow/system optimization. Promotes data system quality, consults on accuracy of system information, and recommends/supports operational controls. Participates on project teams, committees, and groups as assigned. Assumes responsibilities for related duties as required or assigned.

Education/Certification & EXPERIENCE:

High school degree or equivalent. Experience working in financial services preferred.

Skills/ABILITIES:

Excellent written, oral, and interpersonal communication skills. Proven analytical, evaluative, and problem-solving abilities. Innovative and technology driven decision making. Ability to present ideas in business-friendly and user-friendly language. Ability to self-motivate and work in a collaborative environment. Comfortable interacting with various levels of management within the organization. Proactive, adaptable, flexible, organized and able to multi-task. Ability to effectively prioritize and execute tasks in a high-pressure environment.

Qualifications Enthusiastic:

Shows intense and eager enjoyment and interest

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Team Player:

Works well as a member of a group Motivations Preferred Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion:

Inspired to perform well by the completion of tasks

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Self-Starter:

Inspired to perform without outside help Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Behaviors Preferred Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group Motivations Preferred Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion:

Inspired to perform well by the completion of tasks

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Self-Starter:

Inspired to perform without outside help Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)