Operations Support Associate Position Available In [Unknown county], South Carolina

Operations Support Associate Walton Management Services, Inc/Quentelle, LLC South Carolina Job Details Full-time $34,000 – $37,440 a year 4 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Paid sick time Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Microsoft Outlook Interpersonal skills Customer service Call center English Windows Microsoft Office High school diploma or GED Bachelor’s degree Computer skills Communication skills Entry level Full Job Description Come work with the best and be a part of a successful, dynamic and growing business. Walton Management Services is the largest independently owned provider of technology-driven solutions for businesses across all industries. Our Point-of-Hire Tax Credits, Verification-of-Employment and Unemployment Insurance Cost Reduction solutions are second-to-none. We are looking to hire an Operations Support Associate to join our Call Center team.

Job Description and Duties:

The Operations Support Associate position consists of supporting our Verification of Employment (VOE) service line. The associate will be responsible for handling inbound support calls from client employees and vendors as they learn to use our system, as well as processing VOEs for various government and third-party, private agencies. The associate is expected to provide exceptional customer service through active listening, thoughtful and honest communication while proactively implementing simple solutions to save customers time and resources. This front-line support role is vital to the success of Walton and each assigned client.

The duties consist of:

Troubleshooting inbound questions via phone, fax, mail, and email regarding registering on and use of our supported website to obtain a VOE online (i.e., suggesting the best browser to use, double checking the validity of entered information, providing instructions when unknown, etc.) Manually processing VOE requests for government agencies on behalf of our clients’ employees. Supporting department quality initiatives by delivering timely, exceptional customer service to callers and clear, effective communication to team members. The ideal associate is a good communicator, well organized, comfortable navigating websites with a variety of online tools, and thrives in a self-driven work environment without needing constant direction from superiors.

Education and Experience:

High school diploma or equivalent work experience required; candidates with specialized training or college coursework/degree given priority Demonstrated clear and concise communication skills Understanding of professional tone of voice and language is required Prior Customer Service/ Call Center experience strongly favored Bilingual in Spanish is preferred Proficiency with Windows and Microsoft Office 365 suite is a plus

Full-Time Benefits:

Medical, Dental, Vision and Life Insurance 401K and Roth IRA options with company match 120 hours of Paid Time Off each calendar year 40 hours of Paid Sick Time each calendar year 10 regular paid holidays with early dismissal prior to each 1 additional floating holiday to be used as needed Generous Paid Time Off rollover each year Paid lunches up to 1 hour Generous benefits for Part-Time Staff as well

Culture:

Walton is an established and growing business, based in Middletown, NJ with offices across several states. Our employees are our number one priority simply because we believe that when our team members are well taken care of, they perform at their best, and deliver the maximum benefit for our clients. Although we enjoy a flexible work environment, accountability is central to our success, and each team member is expected to take full ownership of their work. We fully support and encourage creativity, curiosity, education and innovation.

Location:

Continental US Job Type:

Full-time Pay:

$34,000.00 – $37,440.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

Hybrid remote in South Carolina