Operations Support Specialist Position Available In Campbell, Tennessee

Operations Support Specialist 3.0 3.0 out of 5 stars 2221 Jacksboro Pike, LaFollette, TN 37766 SCHAS is currently hiring a Part-Time Operations Support Specialist for our Campbell County office. This is an essential position supporting daily operations, client scheduling, and administrative coordination. If you’re organized, dependable, and ready to make a difference, we want to hear from you! This is not just a clerical role—we’re looking for someone with a strong skill set who is ready to contribute to a team, follow through on responsibilities, and help ensure older adults and individuals with disabilities receive timely, high-quality care.

Key Responsibilities:

Answer phones and perform routine office tasks including data entry and file organization. Assist with caregiver interviews and process employment applications in coordination with HR. Establish, maintain, and electronically file accurate client and caregiver records. Build and update caregiver schedules to ensure timely and appropriate service delivery. Enter and maintain information in the Generations system (client intakes, evaluations, pay rates, training, etc.). Review caregiver duty sheets, travel time, and mileage for payroll processing. Conduct follow-up calls with clients to ensure satisfaction and address concerns. Provide updates to clients on waitlists and service timelines. Document all communications with clients and caregivers in the system. Coordinate and track caregiver training and submit documentation to HR. Address and report complaints, incidents, and grievances in line with agency policies. Support Workers’ Compensation reporting and follow-up with HR and Operations. Assist caregivers during emergencies and escalate situations as needed. Archive records for discharged clients and caregivers. Collaborate with other departments to coordinate care and ensure service continuity. Participate in the weekend/on-call scheduling rotation. Be prepared to serve as a caregiver when no other coverage is available. Perform other administrative and scheduling-related duties as assigned.

Schedule:

Part-Time:

24 hours per week Required days: Mondays and Fridays One additional weekday to be determined Includes participation in the on-call rotation

Qualifications:

Must be at least 18 years of age High school diploma or GED required Prior office experience required; experience with elderly populations preferred Strong computer and documentation skills Excellent communication and multitasking abilities Friendly, professional phone manner Valid driver’s license and auto insurance Must pass a background check and drug screening Able to provide valid work and personal references Why Join SCHAS? SCHAS is a nonprofit organization with over 50 years of service across East Tennessee. We are committed to helping seniors, veterans, and individuals with disabilities remain safe and independent in their homes. Join our dedicated team and be part of something meaningful. How to

Apply:

Submit your resume and references today to be considered. We’re looking for someone who is ready to make a real contribution and grow with us.

Job Type:

Part-time Pay:

From $17.00 per hour Expected hours: 24 per week

Benefits:

401(k) 401(k) matching Employee assistance program Flexible schedule Life insurance Referral program

Schedule:

8 hour shift Application Question(s): Are you willing to undergo a background check and drug screen? Do you have auto insurance and are you listed as a driver on the policy?

License/Certification:

Driver’s License (Required) Ability to

Commute:

LaFollette, TN 37766 (Required)

Work Location:

In person