Centralized Operations Specialist 1 Position Available In Davidson, Tennessee

Centralized Operations Specialist 1 Elmington – 3.2

Nashville, TN Job Details Full-time Estimated:

$50.3K – $61K a year 6 hours ago Qualifications CRM software LIHTC Customer service Lead generation Mid-level Communication skills Property management

Full Job Description Position Summary :

As a Centralized Operations Specialist 1 for Elmington’s Centralized Operations team, you will play a key role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical leasing role-you’ll work remotely to leverage your expertise in Leasing, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical leasing, occupancy, and compliance goals. In this position, your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives. In our Centralized Operations department, you’ll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the application process- ensuring we efficiently achieve leasing and compliance targets while delivering exceptional customer service.

Hours of Operations:

Our Centralized Leasing Center’s operating hours will be Monday to S un day from 7 AM to 7 PM CST . This position offers remote, work-from-home opportunities once team members complete training and meet expectations. All team members will complete training at our corporate office in Nashville, TN. To be an effective Centralized Operations Specialist 1 at Elmington, you will need :

Leasing Expertise:

Experience in lead generation and follow-up, with a focus on converting leads into successful leases.

Customer-Centric:

Deliver exceptional customer service to prospective residents through clear communication and quick responses to inquiries.

Detail-Oriented:

Ability to manage complex documentation and compliance requirements with precision, ensuring accuracy and timeliness in all tasks.

Tech-Savvy:

Proficient with property management software, CRM systems, and digital communication tools, with the ability to adapt quickly to new technologies.

Problem-Solving Skills:

A proactive thinker who can quickly offer solutions to challenges related to leasing, compliance, and resident concerns.

Team Collaboration:

Works effectively within a remote, centralized team, sharing insights and collaborating to achieve common goals.

Empathy and Communication:

Excellent interpersonal skills to build rapport with prospects and residents, providing them with a supportive and engaging experience.

Adaptability:

Flexibility to adjust to the evolving needs of multiple properties and a dynamic leasing environment.

Your Responsibilities:

Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner. Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes. Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review. Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes. Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns. Work closely with Centralized Operations Leads, Managers, Admins, and team members to ensure we are effective and efficient while processing applicant files. Log all communications and updates in the company’s CRM system, ensuring accurate record-keeping for each applicant and interaction. Perform other duties as needed to support the overall objectives of the department.

PREFERRED QUALIFICATIONS

Minimum of (6) Months of experience in property management, customer service, call center or hospitality Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving. Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.

LOCATION and TRAVEL:

This position is based at our Nashville, TN corporate office. Must be willing to travel up to 10% of the time annually.

PHYSICAL REQUIREMENTS

Prolonged periods sitting and/or walking Must be able to lift 15 pounds at a time. The Elmington Experience We’re creating a different kind of company at Elmington. We promise we will be never be ordinary, which we hope you can see by this job description. There will be many days you simply aren’t comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Are you ready to FTO? It’s time to TLO! The company will recruit, hire, train, promote, and compensate its employees based upon factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.