IT Operations Coordinator Position Available In Davidson, Tennessee

IT Operations Coordinator Elmington – 3.2

Nashville, TN Job Details Full-time Estimated:

$64.4K – $78.1K a year 1 day ago Qualifications Microsoft Windows Server Jira ConnectWise System administration Software troubleshooting Customer service Software deployment IT service management Project coordination Mid-level Windows Microsoft Office CompTIA Cloud+ DHCP Cloud security Bachelor’s degree Virtualization CompTIA Network+ DNS Organizational skills Project implementation IT CompTIA Security+ Leadership System security Communication skills Microsoft Intune CompTIA A+ Intune Full Job Description

POSITION SUMMARY

At Elmington Property Management, we do things a little differently. We’re not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn’t have to be boring. Most property management companies refer to the team that keeps things running smoothly as “maintenance”, but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners! The IT Operations Coordinator plays a key role in ensuring the smooth and efficient operation of the organization’s IT services. This position is responsible for overseeing the coordination and timely resolution of help desk tickets, managing IT tasks related to property onboarding and offboarding, and serving as the primary IT business lead for cross-functional, organization-wide projects. Acting as a bridge between technical teams and operational stakeholders, the IT Operations Coordinator ensures alignment of IT support with business needs, drives process improvements, and supports strategic initiatives by facilitating communication, tracking progress, and ensuring accountability across IT functions. This role requires strong organizational skills, proactive communication, and a collaborative mindset to maintain high service levels and contribute to the ongoing success of IT operations. To be an effective Elmington Property Management teammate, you will need to : Have a tireless work ethic Think BEYOND the box Be confident and smart Be self-sufficient and self-motivated Think creatively NOT accept the status quo Work with passion Take pride in your work Be a good listener Offer a solution with every problem Be inspiring and empower your teams/portfolios

KNOWLEDGE/SKILLS/ABILITIES

Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. A passion for chasing excellence and providing exemplary customer service. Solid understanding of IT service management (ITSM) principles, help desk operations, and support ticket workflows. Familiarity with onboarding/offboarding processes related to hardware, software, accounts, and network access. Working knowledge of business applications such as Office 365, endpoint management platforms, and cloud file systems (e.g., Dropbox). Understanding of IT asset management, vendor coordination, and warranty/support services (e.g., Dell ProSupport). Awareness of cybersecurity best practices and user access controls. Strong organizational and project coordination skills with the ability to manage multiple priorities across teams and deadlines. Excellent written and verbal communication skills; able to clearly communicate technical concepts to non-technical stakeholders. Effective problem-solving and troubleshooting skills, with the ability to escalate appropriately. Proficiency with ticketing systems (e.g., ConnectWise, Zendesk, Jira Service Management) and documentation tools. Ability to collect, analyze, and present data related to IT operations and service levels. Ability to build relationships with property-level and corporate staff to ensure effective IT support. Ability to serve as a liaison between technical teams and business units, translating needs into actionable solutions.

ESSENTIAL JOB FUNCTIONS

Oversee the intake, triage, and resolution of IT support tickets to ensure timely and effective service delivery. Monitor ticket queues, assign tasks, and follow up on outstanding issues. Manage the IT aspects of new property openings and closings, including provisioning and decommissioning of hardware, software, accounts, and network access. Coordinate with internal departments and external vendors to ensure a seamless transition. Represent IT in cross-functional projects, ensuring alignment with IT standards, timelines, and resources. Act as the primary liaison between IT and business stakeholders to communicate requirements, timelines, and updates. Serve as a key point of contact for IT communications, updates, and escalations. Provide clear and proactive updates to stakeholders on the status of IT initiatives and support issues. Create and maintain documentation related to IT operations, procedures, onboarding/offboarding workflows, and project plans. Contribute to standardizing and improving operational processes.

SPECIFIC EDUCATION OR EXPERIENCE

Education/Experience:

Bachelor’s degree or equivalent experience, with 5+ years of recent hands-on systems or network deployment and administration work, ideally within an MSP environment. Security Systems Administrator experience level or above on

Defender, Entra, Intune, Compliance Manager/E-discovery Project Execution:

Proven experience in managing Microsoft cloud solutions, server and email migrations, and IT project delivery.

Advanced Systems Expertise:

Proficiency with Microsoft Windows OS (10, 11, Server 2016, 2019, 2022), building servers from scratch, configuring storage solutions, and managing complex network environments on-prem, in virtualized environments, and in the cloud.

Certifications:

CompTIA A+ and Network+, with Cloud+ or Security+ preferred.

MSP Tools & Technologies:

Experience with ConnectWise Manage, ConnectWise Automate, and other MSP-focused tools.

Server Proficiency:

Solid understanding of Windows server implementation, configuration, alerting/monitoring, backup/recovery and virtualization. Experience with IP routing, DNS, DHCP and system security.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently sit, stand and walk. Regularly required to talk or hear. Frequently required to use hands or fingers to handle or feel objects, tools or controls. Occasionally required to climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS

Travel up to 10% of the time. The Elmington Experience We’re creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren’t comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.