Learning Operations Specialist Position Available In Davidson, Tennessee

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. The Learning Operations Specialist plays a pivotal role in ensuring seamless training operations and data-driven performance insights by collaborating closely with all facets of the Safety and Customer Cares (SCC) team and assisting fellow members of the Learning & Performance team. This position reports directly to the Learning & Performance Manager. We are seeking an ideal candidate who is exceptionally detail-oriented, well-organized, process-driven, and enthusiastic about optimizing learning operations and analytics.

• Responsibilities:

• + •Learning Management System (LMS)

Administration:

• + Serve as the primary administrator for the LMS, overseeing day-to-day operations and ensuring optimal user experience.

+ Upload, configure, and maintain eLearning content including knowledge checks, training packages, and accessible formats. + Maintain and manage Docebo groups and SCC catalogs, ensuring accuracy and alignment with Workday; act as main point of contact for LMS vendors and related stakeholders. + Collect LMS feedback via surveys, interviews, and stakeholder consultations to guide improvements. + Troubleshoot and resolve LMS-related issues, partnering with internal teams and vendors; manage Jira tickets as needed. + Audit and maintain the organization of existing courses in the LMS to assess relevance, accuracy, and usability. + Champion best practices in LMS usage and ensure the platform is fully leveraged. +

• Program Analysis & Performance Tracking:

• + Generate and distribute completion reports, develop tracking processes and guidelines to drive 100% training compliance across all lines of business.

+ Maintain training scorecard form, set expectations, and monitor team performance, sharing data with teams and leadership. + Analyze learner feedback (e.g., trainer and course surveys) to evaluate satisfaction and present insights to stakeholders regularly. + Evaluate training programs and curricula for effectiveness, ROI, and areas for improvement (e.g., Victim Assistance Training, Trainer Certification Program, compliance learning plans, onboarding, etc.). + Develop processes to understand the return of investment in all learning solutions; work with LP team members to establish innovative solutions and recommendations based on findings. + Manage and enhance learning dashboards such as the Onboarding Monitoring and Learning Effectiveness Score dashboards. + Analyze completion rates, knowledge check data, and performance behaviors to surface trends and performance opportunities. + Partner with stakeholders to connect learning outcomes to broader KPIs (e.g., quality scores, customer satisfaction). +

• Training Operations & Coordination:

• + Organize and manage logistics for both on-site and virtual training sessions in our Safety and Customer Care organization.

+ Collaborate closely with the Workforce Management team to schedule training sessions efficiently. + Write and deliver training announcements to appropriate teams that include all necessary training materials, instructions on how to complete, and clear completion expectations. + Execute various administrative tasks including gathering data and updating trainer scorecards and verifying vendor site reports. + Lead daily team meetings, sprint planning and retrospective meetings aligning on project outcomes and attempting to unblock team members. + Review learning solutions and assist in necessary edits for continuous improvement. + Own the development, implementation, and continuous improvement conversations related to internal team processes, tracking, documentation, and brainstorming innovative ways to improve and increase efficiency. + Assist the team to track milestones and task completion, ensuring the successful completion of all learning solutions from start to finish. + Maintain and update the LP team’s playbook and the vendor trainer’s playbook. + Help foster a positive and nurturing environment; responsible for planning team onsite meetings, outings and creating engaging team bonding activities. + Assist Facilitator and Designer in training development and facilitation.

• Experience
• :•+ Proficiency in Excel including advanced functions (pivot tables, VLOOKUP, data analysis tools) for report generation and data manipulation + Knowledge of statistical analysis concepts and ability to identify trends, correlations, and performance patterns in learning data + Experience interpreting learning management system reports and translating data into actionable insights + Strong analytical mindset with ability to ask the right questions and dig deeper into data anomalies + Experience presenting data findings to various stakeholder levels, from individual contributors to senior leadership + Ability to translate complex data into clear, actionable recommendations for non-technical audiences + Critical thinking skills to evaluate data quality, identify gaps, and recommend process improvements + Proven ability to manage multiple tasks simultaneously within a fast-paced environment, meeting tight deadlines and adapting quickly.

+ Excellent written and oral communication skills. + Meticulous attention to detail and accuracy. + Capability to work independently and follow up in a timely manner. + Strong problem-solving skills and creative solution development. + Familiarity with Google Suite tools for document creation and collaboration. + Excellent interpersonal skills, facilitating relationship-building and collaborative teamwork. + Self-motivated and committed to achieving excellence. + Proficiency in Jira is preferred. + Knowledge of Agile Scrum and sprint planning is a plus but not mandatory. + Be aligned with Lyft’s Purpose, Priorities and Values.

• Benefits:

• + Great medical, dental, and vision insurance options with additional programs available when enrolled + Mental health benefits + Family building benefits + Child care and pet benefits + 401(k) plan to help save for your future + In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off + 18 weeks of paid parental leave.

Biological, adoptive, and foster parents are all eligible + Subsidized commuter benefits + Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Nashville area is $59,040 – $73,800. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.