Company Vehicle Operations Specialist Position Available In Hamilton, Tennessee

• Duration:

  06 Months

• Description:

• The specialist for Corporate Vehicle Services Chattanooga will assist in all areas of the operation.

• Responsibilities:

• + Answer questions from employees, their family members, dealerships, and vehicle transporters via phone calls, emails, Skype and customer walk-ins by utilizing eTag, Supertool, VTRACS and our internal inventory excel file to provide answers.

+ Timely processing of documents pertaining to factory employees leased, assigned, and pool vehicles. + Assist DAA with all aspects of the delivery process for approximately 1,000 vehicles per year + Utilize vehicle knowledge to inform customer of vehicle options and equipment choices + Determine customer needs and assist in vehicle ordering + For customers who order vehicles themselves, verify validity of order and approve or disapprove order as appropriate + Oversee creation and utilization of vehicle paperwork, including Manufacturer’s Certificate of Origin, Vehicle Invoice, Registration Application, Title Work, Power of Attorney, etc., all according to the State of Tennessee regulations + Generate a delivery packet with tag, registration, insurance card, AIM inspection form and information pages. + Ensure vehicles are placed into service through eTag prior to DAA rep. delivers the lease vehicle. + Accept vehicle return from customer, processing information in eTag and grounding vehicle in VCI’s systems (VCI Direct and Audi Direct). + Interface with internal groups to work with product evaluation programs + Monitor Human Resource reports and be cognizant of vehicles for terminated employees + Act as a liaison with the local Audi dealers, as well as local body shop(s) in Chattanooga for all work associated with Corporate Vehicle Services + Assist in implementing Special Programs approved by top management. + Maintain all service, warranty, in service and surrender procedures for all corporate based company cars + Reconcile monthly Not-Yet-In-Service and For Sale reports received from Vehicle Accounting and investigate discrepancies + Daily collaborate with Payroll, HR and Corporate office on split deductions, accident deductibles for active and inactive employees. + Assist employee and family members with loaner vehicles for warranty issues. + Review inactive employee information with Accounts Payable, attempting to collect unpaid debts. + Communicate with various ports on late shipments as needed. + Give PowerPoint presentations to new hires at the plant on the leasing program + Assist in the Annual Vehicle Confirmation for the Chattanooga plant including reaching out to the employee, manager and director. + Process termination paperwork for Chattanooga employees as needed. + As needed initiate Vehicle Recovery through repossession for terminated employees who don’t follow policy. + Complete registration and titling processing through Vendors and VTRACS for TN, GA, AL, and possibly other ad hoc situations + Identify driver, scan and email tickets, tolls, and other violations to lease customers + Renew vehicle registration for lessees

• Experience
• + Customer Service Experience with Rental Vehicles (Exp.) + Automotive Background
• Skills
• + Microsoft Office (Excel, Word and Outlook) + CSR + Customer Service + Rental Cars + Rental Vehicles

• Education:

• + High School Diploma

• About US Tech Solutions:

• US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.