Scheduling Specialist Position Available In Knox, Tennessee
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Job Description
Are you a highly organized and customer-focused individual with a knack for logistics? Do you thrive in a fast-paced environment where your attention to detail makes a real difference? Our rural transportation system is looking for a dedicated Scheduling Specialist to join our team. In this vital role, you’ll be instrumental in coordinating transportation services that help our community members get where they need to go. You’ll work within one of our two dynamic call centers, each with unique contractual and client eligibility requirements. If you are interested in this role please send your resume to zac.rawson@randstadusa.
com salary:
$14.49 – $14.5 per hourshift: Firstwork hours: 8 AM – 4:30
PMeducation:
High SchoolResponsibilities Manage Inbound Service Requests:
Answer incoming calls, determine client eligibility for transportation services, and accurately input all required information into the system.
Coordinate Trip Logistics:
Facilitate seamless communication and documentation flow for trip coordination between the call center, schedulers, and dispatchers.
Process Client Communications:
Respond promptly to all voicemail messages and faxes from clients and field office personnel.
Process Transportation Data:
Enter driver manifests into the database and calculate charges for all transportation services rendered.
Support Driver Schedule Adjustments:
Assist with necessary changes to driver schedules due to unexpected absences or client schedule modifications.
Optimize Client Transportation:
Assist in coordinating and prioritizing client pick-ups and deliveries in accordance with established policies.
Handle Client Pick-Up Requests:
Respond to calls from clients ready for pick-up from appointments and relay these requests to schedulers and dispatchers.
Maintain Operational Records:
Help maintain an organized filing system for all documentation supporting transportation operations and accounting.
Provide Service Information:
Furnish the public with information about transportation services, including fee schedules and eligibility requirements, when needed. SkillsInbound CallsMulti-taskingScheduling AppointmentsDispatchingFilingCustomer Service (1 year of experience is required)QualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. job detailssummary$14.49 – $14.50 per hourtemp to permhigh schoolcategoryoffice and administrative support occupationsreferenceAB_4775377job details Are you a highly organized and customer-focused individual with a knack for logistics? Do you thrive in a fast-paced environment where your attention to detail makes a real difference? Our rural transportation system is looking for a dedicated Scheduling Specialist to join our team. In this vital role, you’ll be instrumental in coordinating transportation services that help our community members get where they need to go. You’ll work within one of our two dynamic call centers, each with unique contractual and client eligibility requirements. If you are interested in this role please send your resume to zac.rawson@randstadusa.
com salary:
$14.49 – $14.5 per hourshift: Firstwork hours: 8 AM – 4:30
PMeducation:
High SchoolResponsibilities Manage Inbound Service Requests:
Answer incoming calls, determine client eligibility for transportation services, and accurately input all required information into the system.
Coordinate Trip Logistics:
Facilitate seamless communication and documentation flow for trip coordination between the call center, schedulers, and dispatchers.
Process Client Communications:
Respond promptly to all voicemail messages and faxes from clients and field office personnel.
Process Transportation Data:
Enter driver manifests into the database and calculate charges for all transportation services rendered.
Support Driver Schedule Adjustments:
Assist with necessary changes to driver schedules due to unexpected absences or client schedule modifications.
Optimize Client Transportation:
Assist in coordinating and prioritizing client pick-ups and deliveries in accordance with established policies.
Handle Client Pick-Up Requests:
Respond to calls from clients ready for pick-up from appointments and relay these requests to schedulers and dispatchers.
Maintain Operational Records:
Help maintain an organized filing system for all documentation supporting transportation operations and accounting.
Provide Service Information:
Furnish the public with information about transportation services, including fee schedules and eligibility requirements, when needed. SkillsInbound CallsMulti-taskingScheduling AppointmentsDispatchingFilingCustomer Service (1 year of experience is required)QualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.
