Ticketing Director Position Available In Knox, Tennessee

Ticketing Director Bijou Theatre Center 803 South Gay Street, Knoxville, TN 37902

Job Title:

Ticketing Director Location:

Knoxville, TN Type:

Full-time, Salary About Bijou Theatre:

The Bijou Theatre, located in the heart of Knoxville, is one of East Tennessee’s most treasured historical landmarks and a vibrant hub for live entertainment, from acclaimed concerts to community-driven events. We are currently seeking a meticulous and detail-oriented professional to join our team as a Ticketing Director to lead and innovate our ticketing operations

• ensuring every event sets the stage for excellence.

If you have a passion for the arts, strong organizational skills, and a proven track record in managing end-to-end ticketing operations, we want to hear from you.

Roles & Responsibilities:

1. Coordinating the

On Sale of New Events:

• Collaborate with event promoters, producers, and internal stakeholders to determine on-sale dates, ticket pricing, and ticketing strategies.
• Implement and oversee the on-sale process, ensuring a smooth and efficient ticket-purchasing experience for patrons while implementing changes and requests from agencies and clients.

2. Building New Events in the

Ticketmaster System:

• Accurately input event details into the Ticketmaster system, including pricing structures, VIP programs, seating charts, and event descriptions.
• Work closely with the marketing team to ensure all promotional materials align with ticketing information.

3. Managing and Maintaining the

Ticketing Process:

• Oversee all ticketing operations from event confirmation to performance.
• Manage ticketing holds, comps, guest lists, and the release of held or unused seats as needed.
• Ensure accuracy and completeness of ticketing data in collaboration with internal departments.

4. Communicating Show Details with

Box Office Staff:

• Provide clear and detailed event information to the box office staff to support excellent customer service.
• Address any ticketing-related inquiries or issues raised by the box office team and assist with resolution as needed.

5.

Creating Night-of-Show Box Office Staffing Schedules:

• Develop and implement staffing schedules for the Bijou Theatre and the Tennessee Theatre for box office personnel on event nights.
• Provide training to all box office staff, ensuring they are well-versed in ticketing procedures and customer service protocols.

6.

Pulling Reports and Data:

• Generate reports from the ticketing system to provide data insights to the marketing and communication teams.
• Collaborate with marketing teams to track and report on sale reports, customer demographics, and other relevant metrics.

Qualifications:

• Bachelor’s degree in Business, Arts Management, or a related field preferred; equivalent professional experience with the Ticketmaster platform may be considered in place of a degree.
• Proven experience in end-to-end ticketing operations, preferably in a live entertainment or performing arts setting.
• Proficiency with Ticketmaster or similar ticketing systems.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional attention to detail and a commitment to data accuracy.
• Leadership skills to effectively manage and train box office staff.

How to

Apply:

If you are a dedicated professional with a passion for the arts and a strong background in managing comprehensive ticketing operations, please submit your resume and cover letter to jobs@knoxbijou.org

Application Deadline:

Monday, May 19th The Bijou Theatre is an equal-opportunity employer. We encourage individuals of all backgrounds to apply.

Job Type:

Full-time Pay:

$55,000.00

• $60,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Schedule:

Day shift Evenings as needed Monday to Friday Nights as needed Weekends as needed

Experience:

Ticketmaster/Ticketing Building:

3 years (Required) Ability to

Commute:

Knoxville, TN 37902 (Preferred) Ability to

Relocate:

Knoxville, TN 37902: Relocate before starting work (Preferred)

Work Location:

In person