Operations Incident Management, Specialist – Technical Support – P2 – USA Position Available In Williamson, Tennessee

What We Need

FLEETCOR

is currently looking to hire an Operations Incident Management Specialist within our Payables division. This position falls under our Corporate Payments line of business and can be located in Brentwood, TN., Beaverton, OR., or Richmond, VA. This position is responsible for managing incidents, facilitating business communications, and advocating with Product and Engineering for timely resolutions. Other responsibilities include cross-training and collaboration with other facets of Operations Incident Management.

How We WorkAs an OIM Specialist, you will be expected to work in a Hybrid environment.

FLEETCOR

will set you up for success by providing:

Assigned work office/full, home office set up.

Company-issued equipment.

Formal, hands-on training. Role ResponsibilitiesThe responsibilities of the role will include:

The OIM Specialist is responsible for the management of the OIM inbox within Corporate Payment OperationsThis person has both customer-facing and IT-facing responsibilities and must be able to maintain a rigorous process for high-severity issue resolutionPrimary responsibility will be to work with both our IT and business functions to deliver consistent and timely insight into customer-facing issuesWork with Production Support to diagnose issues and get them into the hands of the right IT teamAct as a liaison between Operations and IT, disseminating critical information/updates to leadershipMonitor resolution SLAs and escalate as requiredCreate and manage reporting of issue resolution performanceCommunicate with technology partners when outages or processing issues impact their processCoordinate customer-facing RCA (Root Cause Analysis) documentation (based on internal IT assessment)Monitor resolution of all Incidents according to internal SLAs Qualifications & SkillsBachelor’s Degree preferred or equivalent work experience2+ years of experience in managing a similar function and/or 2-3 years of experience within the Corporate Payment spaceMust be an independent, self-starter capable of working through matrixed relationships in managementMust possess exceptional verbal and written communication skillsDemonstrated ability to work calmly in a fast-paced environment while effectively managing multiple responsibilitiesMust possess strong analytical skillsMust be able to effectively translate a technical description of issue status and/or root cause analysis to business language that a customer can understandMust be able to communicate with senior leadership teams, both technical and businessBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency