Furniture Delivery Manager Position Available In Pulaski, Arkansas

Furniture Delivery Manager Dillard’s, Inc. – 3.1 Mabelvale, AR Job Details Full-time $52,000 – $55,000 a year 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service Mid-level Assembly Driver’s License Non-CDL Class C Conflict management 2 years Communication skills Time management Full Job Description We are seeking a Delivery Manager that is responsible for overseeing all aspects of in-home furniture delivery, ensuring efficient, safe, and customer-centric service. This role entails leading and mentoring a team of delivery drivers, optimizing delivery routes, managing inventory, and delivering an exceptional customer experience. The ideal candidate possesses exceptional organizational and attention-to-detail skills, strong communication and problem-solving abilities, and a steadfast commitment to safety and customer satisfaction.

ROLES & RESPONSIBILITIES

Delivery scheduling: Creating and managing delivery schedules based on customer availability and driver capacity.

Team management:

Leading and supervising a team of delivery drivers, assigning routes, and monitoring performance.

Customer communication:

Contacting customers to confirm delivery windows, addressing concerns, and managing expectations.

Quality control:

Inspecting furniture before delivery, ensuring proper packaging and damage prevention.

Assembly and placement:

Coordinating furniture assembly services, ensuring items are placed correctly within the customer’s home.

Issue resolution:

Handling customer complaints regarding delivery issues, damaged furniture, or installation problems.

Logistics coordination:

Collaborating with warehouse staff to ensure timely loading and dispatch of furniture.

Safety compliance:

Enforcing safety protocols for drivers and ensuring proper handling of furniture during delivery.

REQUIRED SKILLS

Excellent communication and customer service skills Strong organizational and time management abilities Ability to work under pressure and meet deadlines Problem-solving and conflict resolution skills Knowledge of furniture assembly and placement techniques Familiarity with delivery route planning and logistics

Job Type:

Full-time Pay:

$52,000.00 – $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Shift:

Morning shift

Work Location:

In person