Principal Channel Operations Manager – Distribution Position Available In Miami-Dade, Florida

Job Description:

About the

Role:

Citrix is embarking on a transformative go-to-market journey. Aspart of a new strategic agreement, Arrow Electronics will becomethe sole distributor for Citrix channel partners across NorthAmerica and Europe. This shift is designed to unlock new growthopportunities, increase partner flexibility, and accelerate ourmid-market and SMB momentum.

We’re seeking a Principal ChannelOperations Manager

• Distribution to play a critical role insupporting the operational execution and ongoing alignment of thisstrategic partnership.

As a senior operations leader within theGlobal Channel Operations team, you’ll partner closely withinternal stakeholders and Arrow’s teams to ensure flawless deliveryof programs, processes, and strategy.

Job Description/Responsibilities:

Own all aspects of channel operations for distribution-acrossboth internal and outsourced distributors. Lead the Annual Operating Plan (AOP) transition and planningprocesses for distribution. Act as a strategic advisor and subject matter expert (SME) toDistribution leadership and distributor partners. Manage the rhythm of the business, overseeingweekly/monthly/quarterly activities such as rebates, renewals, andbusiness reviews. Drive asset forecast management, including tracking andaccountability across regions. Identify and resolve operational issues by analyzing rootcauses and proposing long-term solutions. Champion continuous improvement, automation, and processoptimization across reporting, dashboards, and KPIs. Provide regular performance updates and strategic insights toexecutive leadership. Collaborate with cross-functional teams to support changemanagement and alignment with Citrix GTM strategies.

Required Experience/Skills:

Proven experience implementing strategic goals and developingshort-to-mid-term operational plans. Strong analytical and problem-solving skills; capable ofdriving insights from complex or incomplete datasets. Experience navigating and resolving undefined, cross-functionalissues and leading root cause analysis. Excellent executive communication and stakeholder influenceskills-internally and with external partners. Comfortable working in high-visibility, high-impact roles withbroad business scope. 12+ years of experience in channel operations, salesoperations, or similar roles in the technology industry. Experience with end-to-end process design andimplementation.

Optional Experience/Skills:

Advanced Excel skills; experience with business intelligencetools preferred. Deep knowledge of recurring revenue models and sales behaviorsthat drive ARR in the technology space. Experience with CRM systems such as Salesforce, Oracle CX orsimilar platforms. Demonstrated ability to connect operational outcomes with KPIsand business success. Detail-oriented with a strong bias for action and outcomeownership. Background working within or closely with distributors andglobal channel ecosystems a strong plus. This position requires strong intercultural awareness tocollaborate effectively with global teams. Compensation may vary depending on your location, qualificationsincluding job-related education, training, experience, licensure,and certification, that could result at a level outside of theseranges. Certain roles are eligible for additional rewards,including annual bonus, and sales incentives depending on the termsof the applicable plan and role as well as individualperformance.

NYC generally ranges:

$160,602

• 240,902 CA generally ranges: $167,585
• 251,377 All other locations fall under our General State range:$139,654
• 209,480 Benefits may vary depending on the nature of your employment withCloud Software Group and the country where you work.

U.S. basedemployees are typically offered access to healthcare, lifeinsurance and disability benefits, 401(k) plan and company match,among others. This requisition has no specific deadline forcompletion.

About Us:

Cloud Software Group is one of the world’slargest cloud solution providers, serving more than 100 millionusers around the globe. When you join Cloud Software Group, you aremaking a difference for real people, each of whom count on oursuite of cloud-based products to get work done

• from anywhere.

Members of our team will tell you that we value passion fortechnology and the courage to take risks. Everyone is empowered tolearn, dream, and build the future of work. We are on the brink ofanother Cambrian leap

• a moment of immense evolution and growth.

And we need your expertise and experience to do it. Now is theperfect time to move your skills to the cloud.

Cloud Software Groupis firmly committed to Equal Employment Opportunity (EEO) and tocompliance with all federal, state and local laws that prohibitemployment discrimination. All qualified applicants will receiveconsideration for employment without regard to age, race, color,creed, sex or gender, sexual orientation, gender identity, genderexpression, ethnicity, national origin, ancestry, citizenship,religion, genetic carrier status, disability, pregnancy, childbirthor related medical conditions (including lactation status), maritalstatus, military service, protected veteran status, politicalactivity or affiliation, taking or requesting statutorily protectedleave and other protected classifications. Cloud Software Group will consider qualified applicants with acriminal history and conduct the recruiting process in accordancewith the California Fair Chance Act, Los Angeles County Fair ChanceOrdinance for Employers and San Diego Fair Chance Ordinance. Foraccess to the laws see the following links:and. If you need a reasonable accommodation due to a disability duringany part of the application process, please contact us at (800)424-8749, HR directly via (954) 229-6896 or email atAskHR@cloud.com for assistance.