Resource Delivery Manager Position Available In Coahoma, Mississippi

Build the future of the AI Data Cloud. Join the Snowflake team.

The primary responsibility of the Resource Delivery Manager (RDM) is to manage resourcing for professional services engagements across a group of regions in North America. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements. The RDM will also provide staffing for engagements based on skills and availability.

The RDM is expected to resolve conflict with competing priorities, to be proactive, and to drive best practices. The RDM needs to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development. The position demands a high degree of organization and attention to detail.

This role is completely remote and can be based anywhere int the United States.

AS A RESOURCE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL

:

Act as owner of the schedule and booking confirmationsDiscuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availabilityRun weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing prioritiesMaintain resource schedules in PSA system of recordManage collaboration process to borrow and loan resources between regionsProactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)Work with PS management to implement action plans to resolve issues.

Develop and drive best practices around resourcing across the organizationAssist with development and implementation of new hire ramp up plansDrive PS to meet goals for billable utilization, customer sat, and quality of deliveryProactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.

OUR IDEAL RESOURCE DELIVERY MANAGER WILL INCLUDE

:5+ years resource management or project management experience in software solutions industryAssertive conflict-resolution and problem-solving skillsHighly responsive and customer focusedClear and concise communication in both written and verbal formAbility to be diplomatic or firm when necessary in order to drive business forward or obtain resultsHighly detail oriented and able to work autonomouslyAbility to manage multiple tasks and tight deadlines with confidence and easeAbility to prioritize and organize workload across multiple groups and time zonesBachelor’s degreeEvery Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.comThe following represents the expected range of compensation for this role:

The estimated base salary range for this role is $84,000 – $113,400.Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a co petitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.