Care Delivery Manager Position Available In New York, New York

Care Delivery Manager Charlie Health Behavioral Health Operations – 2.9 New York, NY Job Details Full-time $80,000 – $138,000 a year 1 day ago Benefits Stock options Health insurance Qualifications Bilingual Google Workspace Management Slack English Mid-level Bachelor’s degree Telehealth therapy 2 years Full Job Description Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The Care Delivery Manager manages a team of Care Navigators. Together, the team is responsible for providing outbound referrals to other healthcare providers. These outbound referrals include clients who are not appropriate for admission into Charlie Health.

The Care Delivery Manager will work closely with the Clinical Outreach and Partnerships teams to build awareness of other providers across the continuum of care, with the goal of driving placement accuracy, improving clinical outcomes,and supporting partner relationships. The Care Delivery Manager position is a highly metrics-driven role. The Manager is responsible for monitoring individual team member performance using dashboards and routine quality assurance checks. The Manager must coach team members accordingly, which includes recognizing / rewarding good performance, coaching those who are not performing, and taking disciplinary action when appropriate.

Lastly, the Manager will have the opportunity to build a team and define a culture that is motivating and rewarding. If successful, this position is an opportunity to impact thousands of lives in a positive way. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities Team Leadership:

Lead and manage a team of Care Navigators, providing guidance, support, and mentorship. Foster a collaborative and positive team culture to enhance overall productivity and job satisfaction.

Staffing, Training, and Performance Management:

Partner with Senior Manager, Care Delivery to ensure adequate hiring of Care Navigators, serve as hiring manager for all Care Navigator hiring processes Oversee all new hire training including material creation and iteration Managing high-functioning Care Navigator team including coaching for up-leveling and poor performance management

Client and Referral Source Support:

Lead with the Care Navigator team to provide excellent customer support to clients and our Referral Sources Address any issues or concerns promptly to ensure a high level of client and therapist satisfaction.

Technology Integration:

Work closely with the technology team to integrate new features and enhancements that improve the overall virtual therapy experience. Troubleshoot technical issues and coordinate with the IT department for timely resolution.

Quality Assurance:

Develop and implement quality assurance measures to ensure the delivery of high-quality virtual mental healthcare services. Conduct regular audits of virtual sessions to identify and address any operational gaps.

Data Analysis and Reporting:

Utilize data analytics to assess key performance indicators and make data-driven decisions for process improvement. Generate regular reports on operational efficiency and team performance.

Compliance and Documentation:

Stay abreast of industry regulations and ensure compliance with healthcare standards and guidelines. Maintain accurate and up-to-date documentation of operational processes and protocols. Requirements Bachelor’s degree Minimum 5 years experience, including 2+ years of management experience Experience translating business needs into actionable processes and technology enhancements Ability to work flexible hours to meet the needs of the team and clients. Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce on a daily basis. Exceptional communication, interpersonal,listening, and relationship-building skills Resourceful with a natural ability to structure and solve ambiguous business problems Proactive self-starter and natural multitasker with a willingness to “be scrappy” Passion for mental health Work authorized in the United States and native or bilingual English proficiency Able to work a hybrid schedule of 4 days/week in our NYC or Nashville office Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $80,000-$130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $88,000-$138,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values Connection:

Care deeply & inspire hope.

Congruence:

Stay curious & heed the evidence.

Commitment:

Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our

Careers Page:

https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.