Sr Customer Solutions Manager, Amazon Ads Creative, Trust, & Support (ACTS) Position Available In New York, New York

Job Order Number:

DG0147279

Job Title:

Sr Customer Solutions Manager, Amazon Ads Creative, Trust, & Support (ACTS)

Company:

Amazon Location:

New York, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 DescriptionAmazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners.

The Customer Experience and Insights (CXI) team within Amazon Ads is looking for an experienced Sr Customer Solutions Manager to drive Customer Experience (CX) measurement with advertising. You will deliver on this mission by partnering with business owners to prioritize metrics development, creating clear and concise views of data, and helping business owners drive metric improvement by curating actionable opportunities sourced from direct-from-customer feedback data. You will also provide immersive opportunities for Amazon Advertising employees to experience customers’ pain and think of innovations that will surprise and delight.

You’ll need to operate with a high level of autonomy, collaborating closely with Ads Product, Finance, and Science Teams. You’ll be analytical, working backwards from customer needs and data; as well as a strong writer who can clearly communicate at the executive level. As a leader you will have a proven track record of creating a strong vision and roadmap and successfully delivering business results.

Key job responsibilities Drive the delivery of CX metrics. Drive CX improvement. Exhibit deep analytical ability, and work to constantly evolve how we analyze and communicate data and insights. Partner effectively with partner teams to influence priorities and drive alignment. Plan and deliver on goals. Monitor project execution and ensure that the delivery is to the appropriate levels of quality and in line with target dates.

Basic Qualifications 8+ years leading complex, customer-facing programs or products Bachelor’s degree or equivalent practical experiencePreferred Qualifications 5+ years Ads or Marketing industry experience Strong executive-level communication and writing skillsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $205,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.