Manager, Carrier Performance Management Position Available In Suffolk, Massachusetts

Manager, Carrier Performance Management

Location:

Boston, Massachusetts

Category:

Operations Strategy

Requisition ID:

249734
Job Description
At this time, Wayfair does not provide sponsorship for employment authorization for this position.
Wayfair is rapidly expanding its logistics capabilities to support our growth from $16 billion to over $30 billion. We’re looking for entrepreneurial leaders to help us build industry-shaping infrastructure and deliver an exceptional customer experience. Our North America Transportation & Delivery organization is at the forefront of this effort, responsible for the strategy and execution of our vast logistics network and carrier portfolio. This is your chance to make a significant impact and drive key initiatives that will propel Wayfair’s future.
We’re seeking a Carrier Performance leader to join our team, focusing on managing relationships and optimizing logistics performance with our strategic national and regional carrier partners. This multifaceted role combines strategic partnership, negotiation, industry thought leadership, financial and analytical acumen, and logistics operations. If you have a strong background in carrier management, proven analytical skills, and the ability to cultivate robust internal and external relationships, we encourage you to apply. We’re looking for collaborative leaders who can drive results by partnering with cross-functional teams.

What You’ll Do:

Manage strategic carrier relationships, identifying and leading joint initiatives to foster collaboration and unlock new value.
Drive carrier performance, analyzing KPIs, and developing strategies to accelerate delivery speed and reduce transportation costs.
Evaluate carrier cost, service levels, and value-added services for optimal integration onto Wayfair’s platform.
Leverage data, analytics, and new technologies to develop innovative strategies for efficient and cost-effective customer delivery.
Collaborate with cross-functional teams to ensure alignment with strategic initiatives and contribute to team growth.

What You’ll Need:

MBA/Masters preferred with 3-5 years of relevant experience, ideally in strategic relationship management within logistics, consulting, or carrier operations.
Action-oriented leader who can effectively drive complex projects to completion through strong project management, communication, and influence.
Highly analytical and quantitative, capable of extracting insights from data and communicating them to senior leadership.
Exceptional interpersonal and communication skills, with a proven ability to build relationships and collaborate across all levels of an organization.
Self-motivated and proactive, comfortable making sound business decisions amidst ambiguity and competing priorities.
Proficiency in Excel is highly preferred, and experience with Manhattan TMS systems is a significant plus.
An Important Note about

Wayfair’s In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday – Thursday, and work remotely Friday.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.