Parts Manager Position Available In Sumner, Tennessee

Parts Manager 2.7 2.7 out of 5 stars

Hendersonville, TN Hendersonville, TN Type of Employment Full Time Purpose:

Manages parts operations within the dealership to maximize return on investment through; optimizing Parts Department processes to ensure internal and external customer satisfaction, growing profitable parts sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel. Must be a highly creative, imaginative, motivated merchandising and sales oriented person. Consistently exhibits TriGreen Equipment’s guiding principles as outlined in our mission statement.

Primary Responsibilities:

Represent and promote TriGreen Equipment in a professional, honest manner at all times, including personal conduct, behavior, and appearance. Interacts in a positive and respectful manner with customers and fellow employees. Sells parts, merchandise and/or services to meet customer needs. Maintains and adheres to effective department processes to ensure internal and external customer satisfaction. Operates within the annual Parts Department budget to provide realistic attainable and measurable parts sales and profit goals compatible with the overall dealership financial and operational objective. Monitors parts sales on a monthly basis to assure achievement of budgeted sales and profit goals. Executes Parts Department marketing plans and monitors monthly to ensure achievement of departmental goals. Maintain exciting, attractive and current merchandising and self-selection displays. Maintain an accurate and effective parts inventory control system that includes proper counter procedures to achieve management goals for percent fill, customer service and inventory turnover. Conducts physical inventory and facilitates perpetual inventory process of all parts and related inventories. Communicates with Store Manager and/or Inventory Control Manager for stock item levels and needs. Submits all parts warranty and return claims within the required time frame to receive maximum credit. Reports all shortages and overages related to inventory orders. Maximizes use of all order discount programs for customer and internal shop orders. Resolve customer complaints relative to parts service with a focus on customer satisfaction and customer retention. Controls and maintains proper paper flow in the Parts Department to reflect all parts activity and necessary to audit the performance of the department and individual employees on a monthly basis. Utilizes proper company purchasing practices. Maintain a neat, clean and attractive environment throughout the parts department area of responsibility through routine housekeeping task. Maintains all departmental tools, equipment and vehicles in good working order. Assists with the collection of defaulted accounts resulting from parts sales. Conduct regularly scheduled departmental meetings. Promotes team environment within all departments of the dealership. Assists with counter sales to support customer needs the majority of the day. Records sales and/or counter transactions. Develops and retains key talent by utilizing Individual Development Plan (IDP). Participants in promotional events on and offsite premises. Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with. Supplies Service Technicians with parts as required. Maintains the retail sales floor and displays to meet or exceed dealership standards and today’s customer expectations. Assists with preparing and maintaining merchandise display. Controls showroom inventory to ensure maximum sales and customer satisfaction. When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Processes cores, warranties, and returnable merchandise as requir at point of sale. Follows all processes and procedures as outlined by the department. Follows all company policies. Understands and ensures adherence to corporate and customer data policies and procedures. Verifies receipting-in of shipments and ensures proper storage of inventory. Follow up on shortages and expedites issues through vendor processes. Participates in all job related training and development. Attends training and schools as prescribed by management to maintain proficiency in his/her job responsibilities. Uses and maintains dealership equipment and resources safely and proficiently, such as hydraulic hose-making machine, battery Safe-T-Fill machine, testing equipment, forklift and company vehicles. Pulls and processes inventory transfers both internally and externally. Process the surplus return orders as well as outside vendors according to procedures. Performs various other duties as assigned. Follows all safety rules and regulations in performing work assignments.

Experience, Education, Skills and Knowledge:

Valid driver’s license with an insurable driving record required. At least 3 years experience in Parts Department operations preferred. Ability to use standard desktop load applications such as Microsoft Office and internet functions. Ability to work extended hours and weekends. Ability to analyze and interpret basic Parts Department reports. Ability to utilize a forklift. Ability to work in a team environment. High School Diploma or GED equivalent. Solid oral and written communication skills. Excellent customer service skills. Good interpersonal skills. Ability to accept direction from immediate supervisors. Ability to analyze machine diagram and determine part needed accordingly. Ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.