Transportation Program Manager Position Available In Essex, Massachusetts

Transportation Program Manager 3.7 3.7 out of 5 stars 10 Opportunity Way, Newburyport, MA 01950

JOB SUMMARY :

Responsible to provide leadership, direction, support, training and supervision to drivers in the transportation department. Responsible for dispatching, DOT compliance, and preventive maintenance. Will ensure equipment is well maintained and the appearance of our drivers and vehicles are up to our standards.

RESPONSIBILITIES

Agency Mission/Quality Services Understand and perform all job functions based on the mission and philosophical principles of Opportunity Works. Adhere to the Ethical Code of Conduct for all employees and represent the agency in a positive image. Ensure the health, safety, well-being, and human rights of all people supported by following all agency policies & procedures, included but not limited to agency HIPPA policies as well as accreditation & licensing standards. Create a positive, team-oriented, holistic, and compassionate work environment that focuses on quality service delivery and program development. Adhere to the agency timelines/schedule regarding attendance and punctuality. Participation at all mandatory trainings, scheduled trainings and utilization of training information to improve job performance. Act as a role model for people supported by demonstrating a professional manner in all aspects of job performance, including but not limited to proper dress attire. As an Opportunity Works staff member you are a mandated reporter and must report any suspected abuse towards any person supported to DPPC (disabled persons protection committee). Promote and model Positive Behavioral Supports. Management and Leadership Train, direct, and monitor employees to adhere to agency policies & procedures, accreditation & licensing standards, Ethical Code of Conduct and MART regulations. Demonstrate good problem solving, conflict resolution skills, teamwork and provide leadership to employees regarding the same. Demonstrate a continuous quality improvement philosophy, train and support employees around agency mission and philosophy and program development. Demonstrate good organizational and time management skills. Strive for professional growth and development through various opportunities. Complete annual performance evaluations for employees. Provide bi-monthly check-ins to drivers that focus on support, professional development and progress in their job performance. Work in conjunction with the Director of Human Resources regarding the implementation of Personnel Policies including hiring/termination and progressive discipline process of personnel. Work with Management team in providing orientation to new staff. Responsible for staffing solutions i.e. Call-outs, vacations, sick calls (please note these absences may impact transportation runs which you are responsible for. These calls may require your attention during nonscheduled work hours) Complete 2 check-rides per month with drivers Complete safety check-ride for all new staff before they start to drive Clinical Support Direct and supervise staff in their quest for providing assistance in developing problem-solving and decision-making skills for those we support. Provide leadership in identifying interfering behavior and to ensure the implementation of behavioral interventions, protocols, and advising to people supported. Identify clinical needs of people supported and make recommendations for strategies or support plan development and/or referral to appropriate agency consultants. Inform Director of Transportation, Program Manager, Case Manager, Maintenance and Director of Behavior Services of all serious clinical issues regarding people supported including recommendations and follow up plans to address issues. Consult with Director of Transportation, Program Manager, Case Manager, Maintenance and Director of Behavior Services when specific behavior trainings are necessary. Ensure all employees have the ability to implement behavior plans as written. Oversight of Staff Responsibilities Monitor that staff thoroughly complete documentation in a timely manner. Participate in the interdisciplinary team process for people supported and ensure that quality input and information regarding the service needs and outcomes for people is provided to the team. Facilitate regularly scheduled team meetings with drivers. Ensure that all information regarding people supported and staff is maintained with the highest level of confidentiality, based on policies and procedures, within a manner based on dignity and respect to people supported and regulations regarding people’s protected health information (HIPAA). Complete required documentation that is accurate and completed within established timelines. Ensure that all emergency information regarding people supported, including their Emergency Fact Sheets, contain current and accurate information at all times. Complete the necessary paperwork (billing, Add/Edit, info for people supported, ETC) for the Mass Health and DDS and turned in to appropriate personal. Advocacy/Communication Support people served to foster their growth and independence, to make choices, and to exercise their human rights people according to their individual communication styles and respectful of their specific support needs. Advocate for people supported regarding their personal well-being, goals, and interests. Communicate with the department Coordinators to ensure a continuum of service delivery. Communicate all major incidents, accidents, and situations to the Director of Transportation, CEO, Division VP and to direct staff to do the same in the absence of the Program Manager. Maintain good communication and coordinated efforts with residential providers, DDS Service Coordinators, families, and all other outside people. Transportation Maintain a transportation calendar to coordinate client travel needs. Maintain a transportation calendar to coordinate Driver and Relief Staff days off Establish consistent means of communication with Director of Transportation for any transportation concerns or needs, to include vehicle issues, coordination difficulties and change of travel plans. Communicates and works with drivers to ensure that vehicle maintenance is current. Ensure that all vehicle logs are maintained and accurate. Will assist in transporting clients as needed. Will be available for drivers during all driver shifts, assuring all equipment is stored appropriately. Gain a working knowledge of MART policies, state licensing requirements and DOT regulations. Ability to anticipate needs of transportation staff and to coordinate development of staff to assist. Reports unsafe conditions in transportation and suggest possible solutions to hazards. Oversee and ensure that all vehicle registration and insurance documentation is current in vehicle. Document and report to Director of Transportation all serious incidents completely, accurately and in a timely manner to include vehicle accident reports. Able to perform and train wheelchairs procedures for drivers and staff Complete and maintain the weekly schedule

Qualifications:

Minimum bachelor’s degree preferred. at least 2 years in a DD program at least 2 years in administrative positions 2 years prior management experience preferred. Must have excellent verbal, written communication skills, computer and organizational skills. Valid driver’s license and the ability to drive a van preferred Crisis intervention training (i.e. PAC) is favorable CPR, First Aid and MAP certification preferred.