Business Supervisor Position Available In Mecklenburg, North Carolina

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

RESPONSIBILITIES

Performs key performance indicator analysis for high gain employees Provides performance recap for manager’s results and expectations daily Oversees part-time center supervisors and ensures daily tasks and training are completed Reviews and updates the customer experience dashboard, onboards new customers Performs general dispatch planning and adjustments with a daily review of the RTWs Manages on road dispatch and communicates service provider load adjustments to the others Coordinates vehicle lineup with various groups, including dispatch and wash Prepares discipline, grievances, and service provider concerns Monitors the GSHRMIS dashboard and all safety compliance components Covers Business Manager responsibilities when necessary

QUALIFICATIONS

Requirements:

Excellent communication skills Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles Department of Transportation (DOT) Medical Card Potential to go On-Road to complete SWM and ESTA Observations are also required weekly Coverage of

PTPCS SRC

cases and coordinating those tasks

Preferences:

Knowledge of Preload operations Familiar with processes in the following groups:

HR, Labor, Automotive, IE, BaSE Other Criteria:

Job Grade:

20F Must be currently located in the same geographic location as the job or willing to relocate yourself – Required Last day to apply is 4/30/2025

Employee Type:

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.