Operation Analyst Position Available In Beaver, Pennsylvania

Operation Analyst Gofo Inc 2301 Duss Ave Ste 14A, Ambridge, PA 15003 Company Overview GOFO Inc is a leader in last mile delivery solutions, committed to ensuring packages reach their destinations swiftly and securely. With the launch of GOFO Express in 2022, we are dedicated to meeting the increasing demand for economical and flexible delivery options across the U.S. Summary As an Operation Analyst at GOFO Inc, you will play a pivotal role in enhancing our operational efficiency and supporting our ambitious mission to build a comprehensive express network. This position is essential for analyzing data and driving strategic initiatives that improve our delivery services.

Location:

New York / Philadelphia / New Jersey 岗位职责 | Responsibilities

• Data Handling & Client Coordination 处理系统数据，生成每日揽收任务，审核并下发给调度团队 Handle system data, generate daily pickup tasks, and assign them to the dispatch team.

协调司机或调度团队，动态调整取件计划（如加急、取消或地址变更） Coordinate with drivers or dispatch to dynamically adjust pickup plans (e.g. rush orders, cancellations, address changes). 通过电话、邮件处理客户的揽收请求，安排取件时间并确认包裹详情 Handle client pickup requests via phone/email, schedule pickups, and confirm package details.

• Dispatch Operations 根据每日任务合理分配司机揽收路线 Assign pickup tasks to drivers based on daily job lists.

监控执行情况，实时调整调度计划（如遇交通、突发事件等） Monitor execution and adjust plans in real-time due to traffic or unexpected events. 跨部门协作处理资源调配、车辆故障或司机缺勤等问题 Collaborate across teams to resolve issues like vehicle breakdowns or driver absences. 与司机保持沟通，传达任务变更，解决问题，确保执行到位 Maintain close communication with drivers, relay task changes, and resolve issues to ensure smooth operations.

• Issue Resolution & Complaint Handling 跟踪揽收异常（如延误、漏取），协调各方快速处理 Track pickup issues (e.g. delays, missed pickups) and coordinate timely resolution. 分析高频问题，提出流程优化建议 Analyze recurring problems and suggest improvements to the process.
• Progress Tracking & Daily Reporting 跟进任务进度，生成日报，总结完成情况与异常处理 Follow up on task progress, generate daily reports including task status and issue resolution. 总结调度经验，持续优化调度流程 Reflect on dispatch operations and suggest process enhancements.
• Fleet Management 了解司机排班情况，登记车辆信息（如车型、租赁来源等） Maintain records of driver schedules and vehicle details (e.

g., type, rental source).

Requirements:

中文、英文流利（书面 + 口语）。 熟练使用Excel，能够运用数据分析工具进行数据处理和分析。 沟通能力强，能联动调度、司机、仓库、客服等团队协作，确保揽收操作高效衔接。 抗压能力强，能同时处理多任务并保持专业态度。 擅长电话、邮件沟通，有客服经验优先。 If you’re ready to make an impact in the logistics industry and drive innovation at GOFO Inc, we invite you to apply today!

Job Type:

Full-time Pay:

$19.00 – $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person