Fulfillment Team Lead (Waynesville, NC) Position Available In Haywood, North Carolina

Fulfillment Team Lead (Waynesville, NC) 3.4 3.4 out of 5 stars 100 Liner Cove Road, Waynesville, NC 28786 Your Impact All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Fulfillment Lead, this means: (1) Picking and checking merchandise for customer pickup, delivery, and installer pickup, (2) Being friendly and professional, and engaging customers as they enter the store, helping them find merchandise if needed, and (3) Engaging in safe work practices and encouraging others to do the same. The Fulfillment Lead spends most of his/her time checking, managing, and fulfilling orders. These orders consist of online, pick up later, delivery, install and pro. As Fulfillment Lead, he/she provides supervision, coaching, and support to the Fulfillment Associates. This associate also assists by making recommendations to solve issues and by prioritizing work to meet customer needs.

Travel Requirements:

This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What You Will Do Customer Service Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary Demonstrates sincere appreciation to customers Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs Cross-functionally trains in other areas of the store to help deliver the best customer service Receives and directs calls appropriately to meet the needs of customers and associates Reviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as needed Works cross-functionally with the PRO team to maintain service expectations for Pro Fulfillment Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders Follows up with leadership when picking quality is not met by team members Monitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submitted In-Stock Enters and retrieves information from Lowe’s systems regarding inventory, order management, and special ordering Conducts walks of fulfillment area, bays, or inventory to monitor status Informs Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports Acts as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed Ensures all pro pickup, delivery and install orders are picked and staged on time Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed Verifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptions Works supplemental fulfillment tasks as needed (e.g. unfulfilled orders report, restocking expired orders, conducting order audits) Clean and Safe Stores Completes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/cancelled orders from staging areas Validates items being carried in and out of the store when appropriate Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debris Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals) In addition to the above responsibilities, this individual is held accountable for other duties as assigned Individual Contributor Minimum Qualifications High School or GED Less than 1 year 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information 1-2 Years 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business Ability to obtain sales related licensure or registration as may be required by law Preferred Skills/Education Less than 1 year 6 Months of Experience using common retail technology, such as smart phones and tablets Less than 1 year 6 Months of Experience working in any department at a Lowe’s retail store Less than 1 year 6 Months of Experience in an administrative role processing and filing paperwork including invoices 1-2 Years 1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees 1-2 Years 1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Weekends as needed

Experience:

Retail Customer Service:

1 year (Preferred)

Supervisory:

1 year (Preferred)

Fulfillment:

1 year (Preferred) Ability to

Commute:

Waynesville, NC 28786 (Preferred)

Work Location:

In person