Route/Service Coordinator Position Available In Charleston, South Carolina
Tallo's Job Summary: The Route/Service Coordinator position at Consolidated Water Group, LLC in North Charleston, SC involves customer interaction, service coordination, route scheduling, account management, and administrative support. Responsibilities include handling customer inquiries, scheduling service appointments, optimizing field service routes, managing work orders, and proposing process improvements. Preferred skills include proficiency in Excel and MS Office. This role requires a thought-provoking, team-oriented, and dedicated individual.
Job Description
Route/Service Coordinator Consolidated Water Group, LLC North Charleston, SC 29418
Specific Job Function:
Customer Interaction & Support Handle inbound and outbound customer calls with professionalism and empathy. Greet and assist walk-in customers. Resolve customer inquiries, concerns, and complaints efficiently. Schedule service appointments/deliveries and follow-up communications. Conduct outbound calls to generate revenue and promote services. Service/Route Coordination & Scheduling Create and manage service tickets, preventive maintenance actions, and work orders. Review service schedules and assign tasks to field service technicians. Optimize routes for field service teams to ensure minimal travel time and maximum efficiency. Adjust schedules as needed based on availability, emergencies, or cancellations. Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance. Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication. Account & Equipment Management o Set up and maintain accurate customer records in the system. o Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses. o Coordinate the collection or replacement of rental equipment. Operational & Administrative Support Monitor call volumes and identify support needs. Assist with special projects and reporting as required. Continuous Improvement & Training Propose process improvements to enhance efficiency and customer satisfaction. Contribute to team discussions to optimize operational workflows and identify improvement opportunities. Participate in ongoing training and development initiatives. Support special projects and initiatives as assigned by management
Skills Preferred Excel Software MS Office Behaviors Preferred Thought Provoking:
Capable of making others think deeply on a subject
Team Player:
Works well as a member of a group
Dedicated:
Devoted to a task or purpose with loyalty or integrity Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
