Selling and Support Captain, Wolfchase – Full Time Position Available In Shelby, Tennessee

Job Description:

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’scaptured the hearts and minds of America for more than 160 years. Astory about innovations and traditions…about inspiring stores andirresistible products…about the excitement of the Macy’s 4th ofJuly Fireworks, and the wonder of the Thanksgiving Day Parade.

We’ve been part of memorable moments and milestones for countlesscustomers and colleagues. Those stories are part of what makes thissuch a special place to work. Job Overview As a Selling and Support Captain, you are an advocate for thecustomer and a role model for your colleagues. As an elevatedhourly colleague, you are an expert in customer satisfaction ,merchandising, and building brand loyalty. You will drive resultsthrough promotional and Omni selling initiatives. Under thesupervision of a People Leader, you will play a key role incommunicating expectations and priorities to our colleagues.

Advancement opportunities include Personal Stylist or Sales andCustomer Experience Manager What we can offer you Join a team where work is as rewarding as it is fun! We offer adynamic, inclusive environment with competitive pay and benefits.

Enjoy comprehensive health and wellness coverage and a 401(k) matchto invest in your future. Prioritize your well-being with paid timeoff and eight paid holidays. Grow your career with continuouslearning and leadership development. Plus, build community byjoining one of our Colleague Resource Groups and make a differencethrough our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling andlegal/financial advice Access the full menu of benefits offerings What you will do Based upon your Captain assignment you could be fulfillingcustomer orders, merchandising, processing new products, orsupervising the selling floor in delivering exceptional customerservice. Lead colleagues in the execution and completion of assignedtasks. As an advocate for the customer, you will role model andprovide fast feedback on how to make every customer experienceoutstanding. Ensure high-level of customer service through problem-solvingand customer-focused resolutions. Enhance the in-store customer experience by promoting ourMacy’s mobile app. Meet with People Leaders throughout the day to plan and monitortotal store activities. Provide People Leaders continuous feedback that drives apositive customer experience and improves our processes. Perform store opening and closing procedures, includingaccessing alarm system and settling the registers. Lead and participate in the adherence to our best in classmerchandise standards. Educate colleagues on point of sale technology, radio frequencyequipment, and applications to assist in selling and fulfillment ofcustomer orders. Foster an environment of acceptance and respect thatstrengthens relationships, and ensures authentic connections withcolleagues, customers, and communities. Who you are Flexible availability, including days, evenings, weekends andholidays with regular, dependable attendance andpunctuality Proficient in communicating effectively with customers andproviding clear direction to colleagues Self-starter in adapting quickly to changing customerexpectations and needs Resourceful and able to adapt quickly to changing prioritiesand deadlines 1-2 years of direct retail experience preferred High school diploma or equivalent Essential Physical requirements you will perform Prolonged periods (at least two consecutive hours) ofstanding/walking around the store or department Frequent use of computers and handheld electronicequipment Reaching, including above eye level, crouching, kneeling,stooping and color vision Lifting and moving items weighing up to 30 lbs. About Us This is a great time to join Macy’s! Whether you’re helping acustomer find the perfect gift, streamlining operations in one ofour distribution centers, enhancing our online shopping experience,buying in-style and on-trend merchandise to outfit our customers,or designing a balloon for the Thanksgiving Day Parade, we offerunique opportunities to be part of some of the most memorablemoments in people’s lives. Join us and help write the next chapter in our story – ApplyToday! This job description is not all-inclusive and may not apply tocolleagues covered by a collective bargaining agreement. Macy’sInc. reserves the right to amend this job description at any time.

Macy’s Inc. is an Equal Opportunity Employer, committed to adiverse and inclusive work environment. STORES00