Utility Connection Coordinator – R19532 Position Available In Manatee, Florida

Utility Connection Coordinator – R19532
Job Details 
Employer Sarasota County Government Salary $19.86 – $21.25 Hourly Location Sarasota, FL Job Type Full-Time Department Public Utilities Closing Date Continuous Start Here. Grow Here. Stay Here. Do you bring strong customer service experience, especially in a fast-paced call center setting? In this role, you’ll handle a range of detailed clerical and technical tasks related to customer service and permitting. This includes processing building permits, calculating water/sewer capacity fees, and understanding billing rates. If you’re ready to grow your career in a dynamic environment, apply today! Customer Service, Code Enforcement, and Loan administration: Calculate, quote, and receipt water/sewer capacity and connection fees for developments.
Process installment payment program applications and prepare related loan documents.
Provide written confirmations and availability letters for water/sewer services and fees.
Respond to inquiries about water/sewer availability and infrastructure locations.
Prepare billing adjustments, customer refunds, and handle misapplied funds.
Process and update code enforcement actions and records.
Assist customers in person and by phone; manage appointment scheduling.
Maintain and update policies, procedures, and mandatory program notifications.
Coordinate Phillippi Creek Septic Program charges and low-pressure system agreements. Review and process permits and calculate the required water and/or sewer capacity and connection fees: Review and process permits and calculate the required water and/or sewer capacity and connection fee for residential-zoned properties.
Manage and monitor permit processes using tracking systems, including reviewing, approving, and coordinating with other departments.
Handle customer and builder inquiries, notify of requirements, and process applications for permits and fire hydrant meter rentals.
Maintain project documentation, complete necessary forms, and collect/receipt utility capacity and connection fees.

Work Hours:

Monday – Friday, 8:00 a.m. – 5:00 p.m.

About You Minimum Qualifications:

High School Diploma or its equivalent.
Three (3) years of clerical or customer service experience.
One year of experience involved with the interpreting, enforcing, screening or monitoring of a regulatory process (such as permitting, planning, zoning, ordinances, licenses, building, taxes, etc.). Satisfactory Completion of Core Competencies or ability to obtain Core Competencies within six (6) months at the time of hire. Valid Florida driver’s license at the time of hire.

Preferred Qualifications:

Experience in a utility customer service office/ high volume phone center and/or building permitting/building plans review experience.

About Everything Else Starting Pay Range:

$19.86 – $21.25, depending on experience Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s). If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day: 1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.) 2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.) Employer
Sarasota County Government www.scgov.net
Address
1660 Ringling Boulevard Sarasota, Florida, 34236