Call Center Team Leader Position Available In Jefferson, Alabama

Call Center Team Leader Durante Home Exteriors – 4.8 Trussville, AL Job Details Full-time $18 – $25 an hour 1 day ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Largest customer support team managed (6-10 team members) Performance reviews Employee onboarding Customer communication Teamwork Managing teams in a customer support role Customer service Call center Handling customer inquiries Manager Team development Team training Team lead Employee performance reporting Customer issue escalation Largest customer support team managed (1-5 team members) Talent career development 1 year Providing product information Leadership Communication skills Entry level Full Job Description About the

Role:

We’re hiring a people-first Scheduling Team Leader to guide and support our team of agents in a fast-paced, high-energy scheduling department. This is a non-calling leadership role focused on team support, quality control, coaching, and goal alignment. You’ll be the go-to person on the floor—making sure schedules run smoothly, agents stay on task, and the team culture stays upbeat and focused. If you’re motivated by collaboration, organization, and helping people succeed, you’ll thrive here.

What You’ll Do:

Assign daily scheduling tasks and balance team workloads Review calls and texts for quality, consistency, and compliance Provide real-time support, guidance, and problem-solving Lead brief team check-ins and foster a motivating environment Coach agents on scripting, tone, and objection handling Collaborate with management on training and performance updates Support new hire onboarding and process rollouts

What We’re Looking For:

1+ year in scheduling, customer service, or call center work Experience in team leadership or quality coaching is a plus Strong multitasking and communication skills Tech-savvy with CRM and communication platforms Positive energy and a proactive, solutions-focused mindset

Why You’ll Love It Here:

Stable Monday-Friday schedule (no nights or weekends!) Clear path for leadership and career growth Supportive, value-driven team culture The chance to directly impact team success and customer satisfaction If you’re ready to lead with heart and help a great team thrive—we’d love to hear from you!

Job Type:

Full-time Pay:

$18.00 – $25.00 per hour Expected hours: 40 per week

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Schedule:

8 hour shift Day shift

Experience:

Customer service: 1 year (Preferred) Call center: 1 year (Preferred)

Leadership:

1 year (Preferred) Ability to

Commute:

Trussville, AL 35173 (Required)

Work Location:

In person