Find & Apply For Call Center Manager Jobs In Montgomery, Alabama
Call Center Manager jobs in Montgomery, Alabama involve overseeing daily operations, managing staff, and ensuring excellent customer service. Responsibilities include monitoring call center metrics, implementing strategies to improve efficiency, and resolving customer issues. Strong leadership and communication skills are essential for success in this role. Below you can find different Call Center Manager positions in Montgomery, Alabama.
Jobs in Montgomery
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Latest Jobs in Montgomery
Salary Information & Job Trends In this Region
The Call Center Manager in Montgomery, Alabama oversees operations and performance of a team of customer service representatives. - Call Center Representative salaries range from $25,000 to $35,000 per year - Call Center Supervisor salaries range from $35,000 to $50,000 per year - Call Center Manager salaries range from $50,000 to $70,000 per year The history of call centers in Montgomery traces back to the early 2000s, with the establishment of several large telecommunications companies in the area. Over the years, the role of the Call Center Manager has evolved to include not only managing day-to-day operations but also implementing strategic initiatives to improve customer service and efficiency. Current trends in the Call Center Manager role in Montgomery include the integration of advanced technology, such as AI-powered chatbots and data analytics, to enhance customer interactions and streamline processes. Additionally, there is a growing emphasis on employee training and development to ensure a high level of service quality.
