Supervisor-Call Center Position Available In Craighead, Arkansas

Overview Job Summary Job Summary Serves as a patient access expert to provide recommendations to improve workflows and enhance the scope and future trajectory of the Call Center and Referral Center. Responsible for managing the processes of the department to ensure that complete and accurate demographic and financial data is captured in a consistent and timely manner, that EPIC workflows are consistently reviewed as they pertain to the clinic, that communication and education is consistently shared with staff to optimize EPIC functionality within BMG ClinicsEnsures consistency in delivering services efficiently, timely, and with high quality to all locations and physicians. Ensures that all federal and state compliance requirements are met. Strives to reach and maintain department goals at the highest standard in all areas of responsibility. Takes initiative to improve processes and strives for positive customer outcomes. Leads by example. Maintains quality, training, and system enhancements within the department. Performs all other duties as assigned. Required Population Served Job Responsibilities Job Responsibilities

• Responsible for managing the day-to-day operations, planning, measuring, and execution of the call center and areas as assigned including, but not limited to: scheduling of outpatient services, receipt of paper and electronic physician orders/referrals, etc..
• Oversight to training and education to all schedulers and physician referral representatives.
• Evaluates the performance of department personnel and initiate recommendations for personnel actions such as promotions and disciplinary actions. Manage call center and referral center team members and coordinate resources, activities and personnel associated within BMG Clinics.
• Strategic planning, education and oversight to the centralized call center and referral center covering BMG Clinics.
• Develop and implement cross-training program for key positions with continuous monitoring of training efforts in the call center and referral center areas.
• Building and performs monthly education sessions for call center and referral center staff for continuous education.
• Participation in the formulation and maintenance of continuous programs for the orientation, training and career development of staff.
• Performs staff audits to ensure staff are utilizing applications according to optimal workflow recommendations.
• Oversight of payer website access, including adding staff, terminating staff access and monthly/quarterly audits to verify access capabilities.
• Oversight of all provider schedule builds and changes within the Epic system for providers.
• Works in conjunction with the leadership to verify processes and procedures are standard across BMG Clinics, whenever possible.
• Supports centralized system processes in the scheduling areas.
• Performs other duties as assigned.

Specifications Experience Description Minimum Required Preferred/Desired 2-4 years Healthcare/Medical-Business Operations experience required 2-5 plus years of hospital operational supervisory experience in a healthcare setting, experience in patient access preferred Education Description Minimum Required Preferred/Desired Bachelor’s degree in Healthcare Administration, Business/Management, Information Systems, or other Healthcare discipline is required and/or equivalent years of work experience. Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Preferred/Desired Proficient computer skills. Must have interpersonal skills sufficient to effectively and cordially interact with staff, patients, medical staff, families, and visitors. Must also possess time management, analytical and negotiation skills. Licensure Description Minimum Required Preferred/Desired CHAA Certification through the National Association of Healthcare Access Management with 15 months of hire. Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships Yes No Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +

• 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating Sedentary Light Medium Heavy Activity Level Throughout Workday Physical Activity Requirements
• Sitting Frequent Physical Activity Requirements
• Standing Frequent Physical Activity Requirements
• Walking Occasional Physical Activity Requirements
• Climbing (e.g., stairs or ladders) Occasional Physical Activity Requirements
• Carry objects Occasional Physical Activity Requirements
• Push/Pull Occasional Physical Activity Requirements
• Twisting Occasional Physical Activity Requirements
• Bending Occasional Physical Activity Requirements
• Reaching Forward Occasional Physical Activity Requirements
• Reaching Overhead Occasional Physical Activity Requirements
• Squat/Kneel/Crawl Occasional Physical Activity Requirements
• Wrist position deviation Occasional Physical Activity Requirements
• Pinching/fine motor activities Occasional Physical Activity Requirements
• Keyboard use/repetitive motion Frequent Physical Activity Requirements
• Taste or smell Not Applicable Physical Activity Requirements
• Talk or hear Continuous Sensory Requirements Color Discrimination Near Vision Far Vision Depth Perception Hearing Environmental Requirements
• Blood-Borne Pathogens Environmental Requirements
• Chemical Environmental Requirements
• Airborne Communicable Diseases Environmental Requirements
• Extreme Temperatures Environmental Requirements
• Radiation Environmental Requirements
• Uneven Surfaces or Elevations Environmental Requirements
• Extreme Noise Levels Environmental Requirements
• Dust/Particular Matter Environmental Requirements
• Other

REQNUMBER

33040