Call Center Manager – Position Available In Broward, Florida
Tallo's Job Summary: The Call Center Manager position at a National Insurance Brokerage Company in South Florida involves overseeing a telemarketing center with around 40 employees. Responsibilities include setting performance goals, recruiting and training staff, and ensuring smooth operations. Ideal candidates have previous management experience in telemarketing, strong communication skills, and flexibility in work hours. Competitive salary and benefits offered. Apply now for this leadership role.
Job Description
Job Description:
Are you looking for a challenging position that will provide youthe opportunity to make a difference and build an Operation Centerin South Florida? National Insurance Brokerage Company recently acquired a southFlorida company and is rebuilding the Telemarketing Operations/CallCenter. The center is responsible to scheduling appointments for InsuranceAgents professionals across the country. This location is dedicatedto the all center which hosts around 40 employees. We are lookingfor a leader to oversee the office and telemarketing operation.
Responsibilities:
- Work with management to establish performance measurements andgoals
- Communicate company objectives to telemarketing team
- Recruit & train new hires
- Design & implement incentive programs
- Oversee the office and ensure that all operations run smoothly
Requires Skills & Experience:
- Previous management experience in a telemarketingCenter/Appointment Center
- Experience and ability to analyze reports and conduct performanceevaluations for employees
- Ability to have a schedule with shifts varying between 9am and9pm
- Telemarketing work or over the phone sales experience
- Strong work ethic
- Professional written and verbal communication skills
- Basic working knowledge of MS Office specifically Outlook, Exceland Word
- Previous working experience with a dialer
- Flexible and willing to learn as our systems change
- Excellent communication when working with employees .
. Great benefits. Apply for this great position as a call centermanager today! We are an equal employment opportunity employer andwill consider all qualified candidates without regard to disabilityor protected veteran status.
