Call Center Supervisor Position Available In Broward, Florida

Call Center Supervisor 3.8 3.8 out of 5 stars Miramar, FL 33025 Job Overview We are seeking a dedicated and experienced Call Center Supervisor to lead our customer service team. The ideal candidate will be responsible for overseeing daily operations, ensuring high-quality service delivery, and fostering a positive work environment. This role requires strong leadership skills, effective communication abilities, and a passion for customer satisfaction. Duties Supervise and mentor call center agents to enhance performance and productivity. Monitor calls and provide constructive feedback to team members to improve service quality. Analyze call center metrics and reports to identify trends and areas for improvement. Develop training programs that equip staff with the necessary skills for effective customer interactions. Collaborate with management to set goals, implement strategies, and ensure alignment with company objectives. Handle escalated customer inquiries or complaints with professionalism and efficiency. Negotiate with clients when necessary to resolve issues or enhance service offerings. Maintain a positive team environment that encourages collaboration and high morale. Skills Strong leadership abilities with experience in supervising teams in a call center environment. Excellent customer service skills with a focus on resolving issues effectively. Proficient in analyzing data to drive performance improvements. Exceptional communication skills, both verbal and written, in English; multilingual capabilities are a plus. Ability to negotiate effectively while maintaining strong relationships with clients and team members. Experience in sales is beneficial for understanding customer needs and driving results. Project management skills to oversee initiatives that improve operational efficiency. If you are passionate about leading teams and enhancing customer experiences, we encourage you to apply for this exciting opportunity as a Call Center Supervisor!

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Overtime Work Location:

In person